The objective of this study was to learn the perception of accompanying mothers at the neonatal unit as to humanizing actions. This is an exploratory descriptive study, with a qualitative focus, developed at the neonatal unit of the University of São Paulo Hospital with the accompanying mothers of hospitalized babies, from their fifth day of life until discharge. The study was performed from October 2007 to January 2008. A total 18 interviews were performed and analyzed according to Bardin's framework, which permitted to develop the following categories: assistance received, relationship with professionals and conditions of the institution. It was found that there was satisfaction regarding the received assistance and team support, and there is a need to make changes in the physical structure of the sector, to provide assistance that is more humanized.
Humanization of assistance; Intensive Care Units, Neonatal; Caregivers; Neonatal nursing