The humanization of the hospital environment cannot be achieved if the focus is directed only to external motivational factors or just to the user. A humanization program needs to be assumed as a participative construction process that demands respect and valuing of the human being that provides care. Based on human and ethics values and principles and on Freire's ideas, this study aims to describe how a humanization process was unchained in a hospital, initially centering on the worker, through the collective discussion of concrete problems and the construction of horizontal, reflective dialogical relations. The proposal made possible a better comprehension of the meaning of humanization, with the rescue of previous initiatives of humanization, the elaboration of a databank in which there is room for subjectivity, the creation of warm collective areas and a closer relationship between directors and workers.
Patient care team; Organizational innovation; Health facilities; Workers