TY  - JOUR 
T1  - DRIVERS OF SERVICE INNOVATION: PROPOSAL OF A THEORETICAL MODEL
JO  - RAM. Revista de Administração Mackenzie
A1  - LEO, RICARDO M.
A1  - TELLO-GAMARRA, JORGE
SN  - 1678-6971
UL  - 10.1590/1678-6971/eRAMR200143
VL  - 21 
Y1  - 2020
PB  - Brasil 
ER  -