@article{pacheco_lunardo_santos_2013,  title={A perceived-control based model to understanding the effects of co-production on satisfaction},  volume={10},  ISSN={1807-7692},  url={https://doi.org/10.1590/S1807-76922013000200007},  DOI={10.1590/S1807-76922013000200007},  number={2},  journal={BAR - Brazilian Administration Review},  publisher={ANPAD - Associação Nacional de Pós-Graduação e Pesquisa em Administração},  author={Pacheco, Natália Araujo and Lunardo, Renaud and Santos, Cristiane Pizzutti dos},  year={2013},  month={Apr},  pages={219–238} }