TY - JOUR T1 - A perceived-control based model to understanding the effects of co-production on satisfaction JO - BAR - Brazilian Administration Review A1 - Pacheco, Natália Araujo A1 - Lunardo, Renaud A1 - Santos, Cristiane Pizzutti dos SN - 1807-7692 UL - 10.1590/S1807-76922013000200007 VL - 10 Y1 - 2013 PB - Brasil ER -