@article{stefanini_alves_marques_2018,  title={Let's have lunch! A study on the relation between hospitality, service quality and experience marketing and guest satisfaction in restaurants},  volume={12},  ISSN={1982-6125},  url={https://doi.org/10.7784/rbtur.v12i1.1372},  DOI={10.7784/rbtur.v12i1.1372},  number={1},  journal={Revista Brasileira de Pesquisa em Turismo},  publisher={Associação Nacional de Pesquisa e Pós-Graduação em Turismo},  author={Stefanini, Cláudio José and Alves, Carlos Alberto and Marques, Roseane Barcellos},  year={2018},  month={Jan},  pages={57–79} }