The evaluation of projects is very important for the effort of improving social housing, making it possible to support the assessment of results, and the identification of errors and achievements in relation to the project objectives and actions. However, the diversity and dynamics of housing programs and the lack of clarity in project objectives may hinder the evaluating process of this type of product. Often, the evaluation of social housing projects is focused on product attributes, without establishing a clear connection with the expected objectives. In this paper, a model for structuring the evaluation of social housing projects is proposed, adopting a value hierarchy that links the attributes to the consequences of use and intended goals. This model is not aimed to a specific housing program, and is based on the idea of extended products, i.e. it is not limited to the physical products. The main contributions of the study refer to the mapping of the social housing product, as well as to the identification of influences between the assessment of the product attributes, and the results expected by managers and perceived by customers.
Evaluation model; Post-occupancy evaluation; Social housing projects; Value hierarchy
