Reputation - S. Kim and Park (2013) |
160
|
4.48
|
.64
|
1.47
|
REPUT1. This s-commerce firm is well known |
160 |
4.43 |
.87 |
1.84 |
REPUT2. This s-commerce firm has a good reputation |
160 |
4.48 |
.66 |
1.29 |
REPUT3. This s-commerce firm has the reputation for being honest
|
160 |
4.43 |
.67 |
|
REPUT4. I am familiar with the name of this s-commerce firm |
157 |
4.53 |
.80 |
1.95 |
Information Quality - S. Kim and Park (2013) |
160
|
4.34
|
.61
|
1.86
|
INFO1. This s-commerce firm provides accurate information about the item that you want to purchase |
157 |
4.44 |
.69 |
1.39 |
INFO2. Overall, I think this s-commerce firm provides useful information |
158 |
4.22 |
.82 |
1.49 |
INFO3. This s-commerce firm site provides sufficient information when I try to make a transaction |
159 |
4.33 |
.73 |
1.45 |
INFO4. This s-commerce firm provides reliable information
|
158 |
4.33 |
.79 |
|
Trust - S. Kim and Park (2013) |
160
|
4.35
|
.64
|
1.31
|
TRUST1. This s-commerce firm is trustworthy |
160 |
4.51 |
.63 |
1.47 |
TRUST2. This s-commerce firm, despite having its own interests, takes into consideration what is best for me too
|
160 |
3.58 |
.94 |
|
TRUST3.I believe in this s-commerce firm |
158 |
4.28 |
.84 |
2.06 |
TRUST4. This s-commerce firm wants to be known as a company that keeps its promises and commitments |
159 |
4.25 |
.78 |
1.94 |
Competitive Price - adapted by S. Kim and Park (2013) |
160
|
4.23
|
.64
|
1.31
|
PRICE1. This s-commerce firm provides attractive and valuable products |
160 |
4.38 |
.81 |
1.19 |
PRICE2. This s-commerce firm offers reasonable and satisfactory prices |
160 |
4.18 |
.82 |
1.64 |
PRICE3. I can buy products or services at low prices through this s-commerce firm |
160 |
4.13 |
.91 |
1.43 |
Product Delivery - Maia et al. (2018) |
160
|
4.08
|
.81
|
1.37
|
DEL1.The delivery time defined by the site is attractive |
158 |
4.05 |
1.00 |
1.79 |
DEL2.The shipping (when) charged by the delivery of the product is fair |
159 |
3.95 |
1.11 |
1.32 |
DEL3. The means of delivery of the product are satisfying |
159 |
4.24 |
.85 |
1.98 |
Transaction Safety - S. Kim and Park (2013) |
160
|
4.17
|
.74
|
1.97
|
SAFE1. This s-commerce site implements security measures to protect its online shoppers |
158 |
4.29 |
.91 |
1.50 |
SAFE2. This s-commerce site has the ability to verify the identity of online shoppers for security purposes
|
158 |
3.80 |
.93 |
|
SAFE3. This s-commerce site usually ensures transaction-related information is protected from being accidentally altered or destroyed during transmission over the Internet |
160 |
3.88 |
1.01 |
|
SAFE4. I feel secure about the electronic payment system of this s-commerce website |
160 |
4.34 |
.84 |
1.47 |
Purchase Intention - S. Kim and Park (2013) |
160
|
4.36
|
.80
|
-
|
BUY1. I am likely to purchase products/services in this s-commerce site |
159 |
4.50 |
.82 |
3.26 |
BUY2. It is likely that I will purchase products on this s-commerce site in the near future |
159 |
4.14 |
1.01 |
2.35 |
BUY3. Given the opportunity, I intend to purchase products on this s-commerce site |
158 |
4.45 |
.80 |
4.00 |