Virtualization of psychological emergency care in mental health in the COVID-19 pandemic

Carvalho, Liliane Brandão; Souza, Andressa Silvino De; Pereira, Lana Carolina Silva; Melo, Anna Karynne

doi:10.1590/1982-0275202340e210163

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Brasil

Estudos de Psicologia (Campinas)

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Sumário

THEORETICAL ARTICLE | Clinical Psychology and Psychotherapies • Estud. psicol. 40 • 2023 • https://doi.org/10.1590/1982-0275202340e210163 copy

Virtualization of psychological emergency care in mental health in the COVID-19 pandemic

Virtualização dos cuidados emergenciais psicológicos em saúde mental na pandemia da COVID-19

Authorship SCIMAGO INSTITUTIONS RANKINGS

Abstract

Objective

The health and humanitarian emergency caused by the COVID-19 pandemic and the measures of physical distancing and social isolation adopted required new modes of care in mental health. This article aims to define the possibilities and challenges of virtualizing emergency care, specifically psychologist on duty service and psychological first aid.

Method

An integrative literature review was carried out from 2016 to 2021 in databases.

Results

A total of thirteen articles were selected, which culminated in the themes: emergency care practices in times of crisis; and implementation of virtualization with its potential and limits.

Conclusion

One can conclude that virtual care is a way to democratize access to mental health services, but this process has limitations. However, further studies are needed to increase the reach of virtual care in emergency mental health care, in order to allow maximization of the potential of this modality.

Keywords
Crisis intervention; Information technology; Mental health

Title	Authors (year)	Country
Resources from single session narrative therapy for times of pandemic and social isolation	Vilela e Souza et al. (2020)Vilela e Souza, L., Martins Lion, C., Trombini Vidotto, L., & Moscheta, M. (2020). Recursos da terapia narrativa de sessão única em tempos de pandemia e isolamento social. Nova Perspectiva Sistêmica, 29(67), 7-22. https://doi.org/10.38034/nps.v29i67.571 https://doi.org/10.38034/nps.v29i67.571...	Brazil
Loneliness, Isolation, and Social Support Factors in Post-COVID-19 Mental Health	Saltzman et al. (2020)Saltzman, L. Y., Hansel, T. C., & Bordnick, P. S. (2020). Loneliness, isolation, and social support factors in post-COVID-19 mental health. Psychological Trauma: Theory, Research, Practice, and Policy, 12(S1), S55-S57. http://dx.doi.org/10.1037/tra0000703 https://doi.org/10.1037/tra0000703...	United States
Psychological science and COVID-19: An agenda for social action	Barbarin et al. (2021)Barbarin, O., Khoury, B., Klicperová-Baker, M., Gutiérrez, G., Thompson, A., Padakannaya, P., & Crowe, S. (2021). Psychological science and COVID-19: An agenda for social action. American Journal of Orthopsychiatry, 91(3), 412-422. http://dx.doi.org/10.1037/ort0000549 https://doi.org/10.1037/ort0000549...	United States
Crisis Intervention Psychotherapy in the Age of COVID-19	Feinstein (2021)Feinstein, R. E. (2021). Crisis intervention psychotherapy in the age of COVID-19. Journal of Psychiatric Practice, 27(3), 152-163. https://doi.org/10.1097/PRA.0000000000000542 https://doi.org/10.1097/PRA.000000000000...	United States
Americans’ distress early in the COVID-19 pandemic: Protective resources and coping strategies	Park et al. (2021)Park, C. L., Finkelstein-Fox, L., Russell, B. S., Fendrich, M., Hutchison, M., & Becker, J. (2021). Americans’ distress early in the COVID-19 pandemic: Protective resources and coping strategies. Psychological Trauma: Theory, Research, Practice, and Policy, 13(4), 422-431. http://dx.doi.org/10.1037/tra0000931 https://doi.org/10.1037/tra0000931...	United States
Psychosocial support for providers working high-risk exposure settings during a pandemic: A critical discussion	Plasse (2020)Plasse, M. J. (2020). Psychosocial support for providers working high-risk exposure settings during a pandemic: A critical discussion. Nursing Inquiry, 28(4), e12399. https://doi.org/10.1111/nin.12399 https://doi.org/10.1111/nin.12399...	United States
Emergency Response to COVID-19 in Canada: Platform Development and Implementation for eHealth in Crisis Management	Krausz et al. (2020)Krausz, M., Westenberg, J. N., Vigo, D., Spence, R. T., & Ramsey, D. (2020). Emergency response to COVID-19 in Canada: Platform development and implementation for eHealth in crisis management. JMIR Public Health and Surveillance, 6(2), e18995. https://doi.org/10.2196/18995 https://doi.org/10.2196/18995...	Canada
Implementation and Evaluation of a Text Message-Based Addiction Counseling Program (Text4Hope-Addiction Support): Protocol for a Questionnaire Study	Agyapong et al. (2020)Agyapong, V., Hrabok, M., Vuong, W., Gusnowski, A., Shalaby, R., Surood, S., Greenshaw, A. J., Aulakh, A., Abba-Aji, A., & Singh, M. (2020). Implementation and Evaluation of a Text Message-Based Addiction Counseling Program (Text4Hope-Addiction Support): Protocol for a Questionnaire Study. JMIR Research Protocols, 9(11), e22047. https://doi.org/10.2196/22047 https://doi.org/10.2196/22047...	Canada and Israel
Lifeline, frontline, online: adapting art therapy for social engagement across borders	Usiskin & Lloyd (2020)Usiskin, M., & Lloyd, B. (2020). Lifeline, frontline, online: adapting art therapy for social engagement across borders. International Journal of Art Therapy, 25(4), 183-191. https://doi.org/10.1080/17454832.2020.1845219 https://doi.org/10.1080/17454832.2020.18...	United Kingdom
COVID-Well: Evaluation of the Implementation of Supported Wellbeing Centres for Hospital Employees during the COVID-19 Pandemic	Blake et al. (2020)Blake, H., Yildirim, M., Wood, B., Knowles, S., Mancini, H., Coyne, E., & Cooper, J. (2020). COVID-Well: Evaluation of the implementation of supported wellbeing centres for hospital employees during the COVID-19 pandemic. International Journal of Environmental Research and Public Health, 17(24), 9401. https://doi.org/10.3390/ijerph17249401 https://doi.org/10.3390/ijerph17249401...	United Kingdom
Building Online and Telephone Psychological First Aid Services in a Low Resource Setting During COVID-19: The Case of Kosovo	Arenliu et al. (2020)Arenliu, A., Uka, F., & Weine, S. (2020). Building online and telephone psychological first aid services in a low resource setting during COVID-19: The Case of Kosovo. Psychiatria Danubina, 32(3-4), 570-576. https://doi.org/10.24869/psyd.2020.570 https://doi.org/10.24869/psyd.2020.570...	Croatia
Development of a psychological first-aid model in inpatients with COVID-19 in Wuhan, China	Cheng et al. (2020)Cheng, W., Zhang, F., Hua, Y., Yang, Z., & Liu, J. (2020). Development of a psychological first-aid model in inpatients with COVID-19 in Wuhan, China. General Psychiatry, 33(3), e100292. https://doi.org/10.1136/gpsych-2020-100292 https://doi.org/10.1136/gpsych-2020-1002...	China
An integrated blueprint for digital mental health services amidst COVID-19	Balcombe & De Leo (2020)Balcombe, L., & De Leo, D. (2020). an integrated blueprint for digital mental health services amidst COVID-19. JMIR Mental Health, 7(7), e21718. https://doi.org/10.2196/21718 https://doi.org/10.2196/21718...	Australia

Programa de Pós-Graduação em Psicologia, Pontifícia Universidade Católica de Campinas Núcleo de Editoração SBI - Campus II, Av. John Boyd Dunlop, s/n. Prédio de Odontologia, 13060-900 Campinas - São Paulo Brasil, Tel./Fax: +55 19 3343-7223 - Campinas - SP - Brazil
E-mail: psychologicalstudies@puc-campinas.edu.br

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[1] Correspondence to: L. B. CARVALHO. E-mail: liliane@unifor.br.