The implementation of technology management in the private sector and the need to adapt it to the specific characteristics of public administration have occupied significant space in the literature. The sociological reduction, a concept formulated by Alberto Guerreiro Ramos, offers an important contribution to the analytical and methodological reference for understanding the process of implementing these technologies. Five theoretical categories are developed to analyze the processes of the introduction of the quality management and ISO 9001 certification in a public organization: the permeability of organizational boundaries in relation to technology; the imperative of understanding the change in context; the autonomy and involvement of actors; the identification and understanding of management concepts and the assumptions of the organization; and the production of new meanings for the concepts and their conversion into instruments consistent with the organization's management. The essay discusses the convergence in terms of key management concepts and assumptions of organizations, suggesting that the incompatibilities between the technologies and management systems for the management of public organizations reside, primarily, in the limitations in relation to the latter two categories mentioned, involving the identification, understanding and production of new meanings for the concepts.
Public administration; Technology management; Sociological reduction; Method of analysis; Quality management