An ergonomically ideal environment for bank services needs to be thermally adequate, mainly according to the thermal perceptions of those responsible for the productivity, namely, human beings. This research has made it possible to recognize the relevant thermo-environmental characteristics of these activities and, based on the collected data, to apply the Linear Regression method and Discriminant Analysis exploratory technique to determine the thermal variables that may best represent the employee's reported thermal sensations. For this purpose, the variables of thermal balance and sensation of each worker were determined, based on available international standards. It was found that the dry bulb temperature was the one that better represented these preferences. In the comfort situation, 23.79ºC was the ideal temperature for these activities to be performed with thermal satisfaction.
Thermal sensation; thermal variables; ergonomics; linear regression; discriminant analysis
