New Information and Communication Technologies bring along with them new possibilities and questions that have not yet been explored considering knowledge management in organizations, neither in the so called traditional (conventional) type of firms nor in virtual ones. The tendencies towards automation and virtualization shall be considered under their strategic aspects, such as competitive advantage gained through the combined use of such technologies, knowledge management and organizational learning. Specific aspects related to strategies about generation, retention e dissemination of knowledge, within the organizations and related collaborators and partners, as well as their dynamic and possible impacts about the firms' results, consist the main concern of the present work.
Knowledge management; intellectual capital; organizational learning; information, technology; value
