Abstract
Introduction:
since 2014, the pharmacy division (PD) of a university hospital has faced the ongoing precariousness of their work process due to a political-financial crisis. Seeking to overcome conflicts arising from such precariousness, pharmacists requested an action in psychodynamics of work from a team of researchers of the university.
Objectives:
to create opportunities for reflection and discussion meetings with the pharmacists; to make a diagnosis on the organizational and relational working conditions in the PD; and to promote actions to transform the context.
Methods:
from the reflection groups, the psychodynamics of work action was organized according to classic theoretical-methodological principles: demand analysis; clinical observation; analysis of the material produced during the sessions; interpretation; report writing, and its validation.
Results:
precariousness impacted the pharmacists’ and PD´s work, generating insecurity about their professional future, difficulty in cooperation, feelings of non-recognition of their work and the need to re-adapt the activities.
Conclusion:
the action in psychodynamics of work allowed greater dialogue among pharmacists and the re-appropriation of the work held by the PD, favoring the search for strategies to overcome the relational conflicts and difficulties encountered in their daily life in order to face the experienced moment.
Keywords:
psychodynamics of work; hospital pharmacy service; precariousness of work; mental health; occupational health
