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Positive perceptions of professional performance (4/14)
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We can identify Dr. Angel, you know! He is very good! He still says to me "Miss X, do what you think is best for living". [...] there at Hiperdia there is a nurse who says she likes me a lot, and I like her a lot. Then I talk to her a lot! I open up to her a lot. So it's good, right? [...] I go there, consult with that nurse girl. I like the nurse very much. [...] then I was talking to a nurse, she said "You lost weight, what is it?" Oh, I opened up to her Abigail. Today, Dr. Angel, I think he knows me, I can see in him truth, care, concern and attention that I did not see in five years. [...] ah, I think it was a human return, from the person (professional) coming to understand you, giving you attention, I think that Bebel. I think so, because with Dr. Angel, I think he was still fine [...], because he is a great person to open up [...] I think I don't know if it's because we like the physician, he takes care of us so well, that you feel ... there are some physicians who stand out for their attention, and he, Angel, is a very caring, very caring person, understand? Bete. Dr. Angel is a blessing in my life, because he helped not only my brother, but helped me to work because I was getting worse. [...] but, the Angel as a physician who was my salvation ... he is everything to me, that boy (smiling expression). [...] the physician and the nurse realized that I was getting very anxious, very nervous, I was crying for something. But I was crying because it was the exhaust valve I was having, you know! [...] mainly to say "Madam, shall we talk?" Only that! Then, I went into his office and spoke and cried. That was a burden taken from me, so I started to have a light [...] he was guiding me on how to deal with him, because, although I live with drugs and drinks at home, I didn't know how to deal with it Tuca.
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Negative perceptions of professional performance(9/16) |
[...] no, he didn't offer no. He talks only there, right! (at BHU) - I even asked if he would see me here (home), because here it is better for you to open up, talk to him. Then he said that I can't come here because there is no vacancy. I said "But, Dr., get me a little car, I need it so much ..." He said "But there is no space!" Abigail. Because he (family member) used to say, when he needed some assistance, the question was the same, "Do you drink? You smoke? Do you use drugs?" [...] they (dependents) noticed, because the physician always has that look [...] the times I looked, I'll be very sincere to you, the physician didn't even look at me, he opened the door, it was a physician, she called me and, when she saw that I got up, she turned her back and went to the office and I went looking for her, and then she lowered her head and started writing and said "Sit make yourself comfortable!" - How can I be comfortable with someone who called me, ran, sat down, wrote and didn't look at you?! Wow! It was where I said that I would never go back there, because what I was feeling inside me was so great that I left there very sad and with a great desire to cry. Bia. [...] they always asked the same question, it seems like a catchphrase, "Do you drink? You smoke? Do you use drugs?" When you say no, they also don't say, "Does anyone in your family use drugs?" They ask "Does anyone in your house smoke?" But no one has the courage to ask "Is anyone in your house a drug addict?" [...] none! It was the return that if you don't talk to me, I won't help you, created a barrier or a smoke screen, because you see a problem in front of you, you see suffering, but at the same time if the person doesn't speak, you won't it acts, that is, it does not have the initiative of the professional to say "Oh! But why are you like this? Do you have this sadness inside you, shall we talk?" [...] what is missing for professionals is what is missing for most people, love! Less professionalism and more love, less technique and more love. Got it? Sometimes more time, sometimes less people, less demands, more more, sometimes, more than I say, sometimes more, two more so that I can sometimes share it there so that you can humanize that service, I think it's already it would be of great value. Bebel. My brother doesn't go to the health clinic there, so nobody knows, nobody does anything because nobody communicates anything to them. [...] there is no return! Because a CHW does not come here. So, there is no return Flávia. Look! I don't say much about the health staff, because they practically don't care! [...]. So, health, I don't have much to say. (he makes a question sign with his arms) ... passes a prescription, there's no exam, you don't have a blood test, [...] there at Hiperdia, they charge me for it. [...] there is no return, there is no staff for anything, six and six months is that the control is scheduled, there are times that there is not even a physician to appoint, understand? Like now, I'm out of… my prescription expired, so I'll have to bring her here to see if someone is here to be able to book her for me, so she can get the medicine because she has already won. [...] there is a control like this: ready! Passed the prescription. (he made a transcription sign with his hands on the computer) [...] you don't have an exam scheduled for anything, it's a control like that to renew the prescription, that's all! Lineia. (thoughtful) - Just like those who are there, first you go to the nurse, he explains, writes, I don't know what else ... you know? The same litany! Then comes the physician's prescription ... there! I will not go! (frowning) I'm not going! I do not want! I don't consult there, I just go there to renew my prescription. I went there at the clinic, they did nothing! Nothing, nothing! I got to a bad health center, then I started talking to him, who was shaking, and my pressure was measured. Marilda Because she (family member) is a drug addict. Only that! But they don't know (professionals) what her life is like out here. They do not know! They don't know her! [...] when I got sick the first time, I said "Guys, I'm shaking (referring to an anxiety crisis inside BHU), I am" - They ... (he made a gesture of denial with his hands and head). Then, a colleague of mine picked me up, put me in the car and took me to the private service Mary. That's the way it is, who is looking for CHWs from time to time, she who is looking, you know? But sometimes she can't do anything, right? This health center here, for me, it was supposed to close a long time ago! [...] they never manifested ... never sought! They also know little about it, they don't know much about it. [...] because nothing works, there is nothing there (BHU), sometimes the physicians there ... (he makes an unimportant gesture with his hands) Meire. I never liked going to the physician! I even do where to not go, my sister paid me a health plan, I won't even go! [...] they only know how to pass revenue. (face of denial) [...] we go to the physician, pass a prescription [...]. Yeah, we take the medicine and take it! (laughter) - I take a lot of medicine Nenê. |
