OBJECTIVE: The objective of this research was to characterize people management in commercial restaurants, using descriptive analysis in order to discuss the implications for food safety control. METHODS: This study adopted procedures relative to descriptive research. The study included commercial restaurants in the cities of Campinas (State of São Paulo) and Porto Alegre (State of Rio Grande do Sul), divided into segments: self service by weight, barbecue restaurants and fast food restaurants. The total sample consisted of 108 establishments, 62 in Porto Alegre and 46 in Campinas. The managers of the restaurants were interviewed using a previously tested questionnaire comprised of open and closed questions. RESULTS: We observed that only 21.7% of the employees attended courses and specific training in their field of work. Elementary school level prevailed among the human resources, with both genders being present in the same proportion. Most establishments adopt hiring criteria, and personal presentation is the most important. Personal hygiene of the employees was considered of "vital importance" by the managers. Insufficient experience, responsibility in conducting the activities and formal education for the position are among the main difficulties found by the foodservice companies when hiring personnel. CONCLUSION: People management in the field of commercial restaurants must be qualified, so that adequate food safety conditions can be offered for the consumers.
personnel management; quality control; food hygiene; credentialing; restaurants; food safety
