ABSTRACT
Purpose To verify the causes and the average time of hearing aids replacement of patients of a high complexity system in hearing health in a hospital in the south of Brazil.
Methods Electronic charts of patients (children, adults and elders), who received hearing aids through the hearing health program from 2010 to 2017, were analyzed. It was verified the causes, the number, and the average time of replacement, in each of patients’ ears. Data were analyzed quantitatively using Pearson's chi-square test or Fisher's exact test, with a significance level at 0.05.
Results 1.256 charts of children, adults and elders were analyzed. The main cause of replacement was due to technical failure. In children the average time of replacement was shorter than in adults and the elders. Adults and elders were the groups that needed more replacements. Children’s group was the group that needed more than one replacement.
Conclusion Technical failure was the main reason why users seek the service to perform a replacement of their devices, and the average time between adaptation and the first replacement was of approximately four years.
Keywords: Audiology; Hearing; Hearing aids; Hearing loss; Health services