The impact of supply chain integration on the operational process performance: An empirical study under the perspective of Resource Orchestration Theory

Oliveira, Rinaldo de Castro; Gonzalez, Inayara Valéria Defreitas Pedroso

doi:10.15728/bbr.2022.19.3.1.en

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Article • BBR, Braz. Bus. Rev. 19 (3) • May-Jun 2022 • https://doi.org/10.15728/bbr.2022.19.3.1.en linkcopy

The impact of supply chain integration on the operational process performance: An empirical study under the perspective of Resource Orchestration Theory

Authorship SCIMAGO INSTITUTIONS RANKINGS

ABSTRACT

The research evaluated the dimensions that compose the supply chain integration - SCI and their impact on the performance of companies’ operational processes. SCI was evaluated based on the Resource Orchestration Theory, and the performance was measured in the level of business processes of the Supply Chain Operation Reference (SCOR) model. A quantitative approach was used, and a questionnaire was applied in Brazilian companies of different sectors. The data were analyzed using structural equation modeling, and the results confirmed the premise that SCI is a multidimensional construct composed by the constructs synchronized planning, strategic partnership, operational coordination and information integration, that have a complementary and interdependent relation. Moreover, SCI has a significant and considerable impact on the operational performance, supporting the assumption that this effect should be examined in the level of business processes, where first-order results are frequently observed.

Keywords:
Supply chain integration; Business processes; Operational process performance; Quantitative method

Construct	ID	Indicator
Information Integration	Q1	Business partners (suppliers and clients) that are related to your company are provided with any information that can help them.
	Q2	Your company and your business partners remain informed regarding events or changes that can mutually affect them.
	Q3	Your company frequently exchange key information with your business partners.
	Q4	Your company always exchange key information with your business partners in a satisfying/sufficient time.
Synchronized Planning	Q5	Your company has been preparing joint plans for replenishment of products with business partners.
	Q6	Your company has been developing joint demand forecasting with business partners.
	Q7	You company has been developing joint plans considering the requirements for the definition of inventory levels.
	Q8	Your company has been developing plans for the definition of optimal quantity of requests along with business partners.
	Q9	Your company has been developing plans for new product launches along with business partners.
	Q10	Your company has been developing plans to support the services along with business partners.
Operational Coordination	Q11	Your company has been coordinating, along with business partners, operational activities related to the process of purchase of materials and/or services.
	Q12	Your company has been coordinating, along with business partners, operational activities related to the process of request execution.
	Q13	Your company has been coordinating, along with business partners, operational activities related to the financial process
Strategic Partnership	Q14	Your company and your business partners frequently agree on the best interest of the supply chain.
	Q15	Your company and your business partners work with each other to improve the mutual quality of operations in the long-term.
	Q16	Your company and your business partners jointly work to improve the supply chain as a whole.
	Q17	Your company and your business partners build a long-term relationship.
	Q18	Your company and your business partners consider the relationship as an strategic alliance or a long-term partnership.
Operational process performance	Q19	In general, the planning process for operations works very well in my company.
	Q20	In general, the process for materials and/or services supply works very well in my company.
	Q21	In general, the process for production of goods and/or services works very well in my company.
	Q22	In general, the process for delivering goods and/or services works very well in my company.

Construct	Cronbach’s Alpha	DGrho	Composite reliability
OC	0.816	0.817	0.891
OPP	0.879	0.887	0.916
SCI	0.938	0.942	0.945
II	0.772	0.783	0.855
STP	0.861	0.868	0.900
SP	0.866	0.874	0,900

Construct	Indicator	Outer loading		AVE
II	Q1	0.675	^*	0.597	0.684
	Q2	0.765	0.785
	Q3	0.853	0.874
	Q4	0.787	0.820
SP	Q5	0.806	0.819	0.600	0.644
	Q6	0.816	0.844
	Q7	0.739	0.746
	Q8	0.778	0.800
	Q9	0.684	^*
	Q10	0.817	0.800
OP	Q11	0.890	0.891	0.732	0.732
	Q12	0.869	0.869
	Q13	0.805	0.804
STP	Q14	0.719	0.719	0.644	0.644
	Q15	0.866	0.867
	Q16	0.836	0.836
	Q17	0.767	0.766
	Q18	0.817	0.816
OPP	Q19	0.888	0.889	0.733	0.733
	Q20	0.840	0.839
	Q21	0.825	0.826
	Q22	0.870	0.869

Construct	Indicator	II	SP	OC	STP	OPP
II	Q2	0.785	0.506	0.256	0.625	0.432
	Q3	0.874	0.545	0.489	0.669	0.422
	Q4	0.820	0.652	0.481	0.682	0.616
SP	Q5	0.667	0.819	0.548	0.678	0.565
	Q6	0.600	0.844	0.591	0.590	0.515
	Q7	0.351	0.746	0.390	0.464	0.523
	Q8	0.382	0.800	0.579	0.496	0.532
	Q10	0.695	0.800	0.566	0.771	0.589
OC	Q11	0.438	0.623	0.891	0.517	0.551
	Q12	0.419	0.544	0.869	0.433	0.452
	Q13	0.433	0.553	0.804	0.553	0.405
STP	Q14	0.604	0.598	0.445	0.719	0.515
	Q15	0.692	0.690	0.556	0.867	0.490
	Q16	0.601	0.708	0.561	0.836	0.601
	Q17	0.621	0.457	0.302	0.766	0.471
	Q18	0.684	0.571	0.460	0.816	0.525
OPP	Q19	0.588	0.642	0.532	0.562	0.889
	Q20	0.584	0.599	0.466	0.670	0.839
	Q21	0.398	0.554	0.440	0.422	0.826
	Q22	0.441	0.519	0.439	0.538	0.869

Construct	OC	OPP	II	STP	SP
OC	0.855
OPP	0.551	0.856
II	0.503	0.597	0.827
STP	0.588	0.649	0.797	0.803
SP	0.673	0.680	0.691	0.761	0.802

Construct	OC	OPP	II	STP
OPP	0.645
II	0.624	0.708
STP	0.690	0.736	0.981
SP	0.793	0.775	0.820	0.860

Construct	OPP	SCI
OC		1.874
SCI	1.000
II		2.880
STP		3.654
SP		3.041

Construct	Original sample	Average sample	Standard deviation	T-statistic
OC ---> SCI	0.203	0.203	0.017	11.795
SCI ---> OPP	0.720	0.723	0.061	11.798
II ---> SCI	0.206	0.205	0.018	11.375
STP ---> SCI	0.359	0.358	0.022	15.991
SP ---> SCI	0.367	0.367	0.020	17.977

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[TFN1] Source: elaborated by the authors (2020).