ABSTRACT
Objective:
to understand the challenges perceived by nurses in the process of reception with risk classification.
Method:
this is a qualitative, analytical research, conducted with nurses working in the reception with risk classification in four Emergency Care Units in the North-Central region of Goiás, Brazil, in the period from October 2019 to February 2020.
Results:
the following thematic categories emerged, characterized as difficulties faced in the emergency service in view of the perception of the nurse classifier: “Demand issues”; “Informational issues”; “Care issues” and “Organizational issues”.
Conclusion:
we found demand challenges that contribute to overcrowding as an outcome, and informational, care, and organizational challenges understood as basic challenges. This study helps the intervention in a timely manner to modify the reality of the health service.
DESCRIPTORS:
User Embracement; Classification; Emergencies; Nursing; Qualitative Research.