PERCEPTIONS OF PROFESSIONALS WORKING IN A UNIVERSITY HOSPITAL ABOUT THE PATIENT SAFETY CULTURE

ABSTRACT

Objective:

to understand the perception of professionals working in a university hospital about the patient safety culture.

Method:

a descriptive study with a qualitative approach, carried out at a university hospital in the Brazilian Northeast region in January 2023. The participants were 56 professionals from the multidisciplinary, namely: nurses, pharmacists, physiotherapists, speech therapists, physicians, psychologists and nursing technicians. The data were obtained through semi-structured interviews. The text content was subjected to lexicographic analysis and against the current and relevant literature.

Results:

five classes were analyzed: Perceptions about patient safety and the safety culture; Actions to strengthen patient safety; Perceptions about the work of the Patient Safety Center; Contributions to strengthening the safety culture; and Professional performance in patient safety.

Final

considerations: the patient safety culture in the hospital has been on a promising path. The study can direct interventions that strengthen the patient safety culture.

DESCRIPTORS:
Organizational Culture; Total Quality Management; Hospital; Health Professionals; Patient Safety

HIGHLIGHTS

An organizational culture is essential for patient safety.

The professionals are propagators of the patient safety culture.

There are biases in understanding patient safety culture.

Management is fundamental to a patient safety culture.