ABSTRACT
Objective:
To assess the potential and challenges in caring for users of psychoactive substances in a Family Health Strategy through the perception of professionals.
Method:
A qualitative case study was carried out using the Fourth Generation Evaluation, developed in 2023, in a Family Health Strategy in a municipality in Rio Grande do Sul, Brazil, with 19 professionals. Previous ethnographic techniques were used, interviews were conducted using the hermeneutic-dialectic circle, and the constant comparative method was used to analyze the data.
Results:
Team commitment and matrix support are potentialities. The challenges are difficulties establishing bonds with users, fears, and stigmas, the team’s lack of preparation, and the lack of physical structure and professionals.
Conclusion:
This study has helped to uncover the challenges encountered in caring for drug users and aims to promote care that embraces and integrates the individual.
KEYWORDS:
Family Health Program; Drug Users; Health Care; Mental Health; Primary Health Care
HIGHLIGHTS
The potentialities are the multi-professional team and the matrix support.
Stigma and staff unpreparedness are considered challenges.
Fragmentation becomes insufficient in the care of drug users.
Receptive and comprehensive care for the subject.