ABSTRACT
Objective:
To understand the experience of nurses and decision-makers when implementing the case management model in the care of patients with multimorbidity and their family caregivers.
Method:
Qualitative descriptive study including nurses and decision-makers and conducted in Bogotá, Colombia. Content analysis of field journals and semi-structured interviews carried out in 2019-2020 was performed. ATLAS-TI was used for data processing and analysis.
Results:
Six nurses and two decision-makers participated in the study. The following categories emerged: Nursing perception of care provided to patents with multimorbidity and their social environment; Nursing care experience in case management: role, contributions, and difficulties; and Implementation of the case management model in the Colombian context: implementation, impact, and role of providers.
Conclusion:
The case manager requires experience and skills to communicate properly. Case management improves quality of life, therapeutic adherence, use of health services and reduces overload.
DESCRIPTORS
Case management; Multimorbidity; Nursing; Caregivers; Qualitative research