HIGHLIGHTS
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There is a coexistence of action in relation to reception.
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Some professionals continue to work within the biomedical logic.
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Some professionals use the Person-Centered Clinical Method.
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There is no practical or methodological alignment of reception in the teams.
ABSTRACT
Objective:
To analyze the practice of welcoming people into psychosocial care for personcentered care.
Method:
A qualitative, strategic social research study based on the PersonCentered Clinical Method, conducted with 17 professionals from two Psychosocial Care Centers in the Central Region of Brazil. Data were collected using a questionnaire to characterize the profession and individual online interviews between June and August 2021. The data was subjected to thematic content analysis.
Results:
the thematic category “Practice of welcoming in psychosocial care” included three categories that showed what is practiced by professionals in welcoming: 1. Family issues; 2. Health issues; 3. Psychosocial issues.
Final considerations:
there has been progress in the welcoming practices of some professionals, which is closer to the psychosocial care model, but there is a need for ongoing education so that person-centered welcoming becomes a common action in the services.
DESCRIPTORS:
User Embracement; Mental Health Assistance; Patient-Centered Care; Mental Health; Community Mental Health Services