HIGHLIGHTS
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Occurrences in elderly men with Covid-19 or motorcycle trauma.
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Requires improvement, there was a prevalence of incomplete or unreported data.
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The response time of SAMU (in Portuguese) service is longer than recommended.
ABSTRACT
Objective:
To analyze the health management indicators related to the mobile emergency care service in Ceará.
Method:
This is a documentary, retrospective, quantitative study, carried out on the IntegraSUS website of the Ceará state government - Brazil, during the period July 2021, to analyze the indicators “total calls” and “average response time”.
Results:
It was verified a profile of prevalent calls for men (52.66%), with advanced age >70 years (22.06%), Covid-19 service occurrences for the Juazeiro central station (7.62%) and motorcycle accidents for the Eusébio central station (7.94%). The service got calls for 177 cities in Ceará (96.19%) with a longer average response time for Covid-19.
Conclusion:
The analysis signals the need to adjust strategies to improve the performance of the service response time, with a review of the organizational system, including the publication of data by the digital platform.
DESCRIPTORS:
Emergency; Emergency Medical Services; Health Information Systems; Management Indicators; Health Management