This article shows a preliminary study, based on literature and professional experiences of the authors, about organizational models in the Brazilian public sector, its epistemological connections with the concepts of democracy and citizenship and a proposal for general model of Information and Knowledge-Based Organization (IKBO) to effectively provide public services in the country. IKBO concept comes from Political Science, Public Administration, Information and Communication Technology (ICT) Management and pragmatic approaches of public services for modernization projects to improve quality and efficiency in user attendance process. The general IKBO model proposed has the goal of a synthesis between bureaucratic and managerial theses to shape a new management paradigm based on intensive use of information and learning incentives, understanding that "knowledge management" is a meaningful concept only if based on information and intellectual capital management and other intangible organization assets.
Organizational model; Informational model; Information management; Knowledge management; Process-based management; Public service administration; Civil Service; Information and communication technology; Democracy; Citizenship; Managerialism; New Public Management; Information and Knowledge-Based Organization
