The aim of this study was to identify the informational necessities of academic library users (graduate students and professors of the distance education courses on Production Engineering Post Graduation Program of the Federal University of Santa Catarina), emphasizing the quality of the services provided. The results show that the academic library models need to be driven by the users voices, users that need to obtain knowledge through information, to produce scientific articles and assays, to be up to dated. They also expect that the Informational Units make the informational products available in many different ways, conventional and digital.
Users needs; Users expectations; Distance education
