Software agents in the era of global networks are a vital tool to overcome the so-called "information overload" phenomenon. The degree of maturity reached by this technology reveals concrete applications alredy functioning in organizations, as well as in the home user´s desktops. The objective of this work is to display a bibliographical overhaul on the technology of software agents, in particular in connection with models enabling the management of information overload.
Software agents; Information retrieval; review