Work process, performance and professional profile of a Hearing Health Network: reference for satisfaction

Escarce, Andrezza Gonzalez; Lemos, Stela Maris Aguiar; Carvalho, Sirley Alves da Silva

doi:10.1590/2317-1782/20162015154

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Brasil

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Original Article • CoDAS 28 (4) • Aug 2016 • https://doi.org/10.1590/2317-1782/20162015154 copy

Work process, performance and professional profile of a Hearing Health Network: reference for satisfaction

Authorship SCIMAGO INSTITUTIONS RANKINGS

ABSTRACT

Purpose

To analyze the correlation between the satisfaction of professionals from the Hearing Health Care network in two micro-regions of Minas Gerais state and the sociodemographic profile, work process, and work performance in the health service.

Methods

This is a cross-sectional, observational, analytic study with a non-probabilistic sample including 34 professionals from the Hearing Health Care services. Data collection occurred through individual interviews in the municipality of professional practice. Associations between the Professional Satisfaction variable and the explanatory variables Sociodemographic Data, Work Routine, and Developed Actions were conducted.

Results

Professionals with graduate studies were more satisfied with the human resources policy and the activities developed, whereas health civil servants showed more satisfaction with the wage policy and the work schedule. The correlation analysis between work process and satisfaction revealed a moderate positive correlation between items such as Health Promotion Actions, Satisfaction with Diagnostic Equipment, and Satisfaction with Maintenance Equipment.

Conclusion

The present study revealed a higher level of satisfaction among professionals with graduate studies (human resources policy and activities developed) and civil servants (wage policy and work schedule). The relevance of this study lies on the important role that health professionals play on the Health Care Network. Additionally, the study of satisfaction level can provide a search for improvements, considering that satisfied professionals not only improve service quality, but also show greater creativity, commitment, and performance.

Keywords:
Hearing; Job Satisfaction; Unified Health System; Evaluation of Health Services; Speech, Language and Hearing Sciences

Variables	Education level	N	Mean	S.E.	Min.	1ªQ	2ªQ	3ªQ	Max.	P-Value
Physical space	Higher education	13	-0.04	0.17	-1.00	-0.50	0.50	0.50	0.50	0.41
Physical space	Graduate level	21	0.12	0.15	-1.00	-0.50	0.00	1.00	1.00	0.41
Diagnostic equipment	Higher education	13	0.04	0.17	-1.00	-0.50	0.50	0.50	0.50	0.27
Diagnostic equipment	Graduate level	18	-0.25	0.16	-1.00	-0.50	-0.50	0.00	1.00	0.27
Equipment maintenance	Higher education	13	-0.04	0.17	-1.00	-0.50	0.50	0.50	0.50	0.77
Equipment maintenance	Graduate level	18	0.03	0.16	-1.00	-0.50	0.00	0.50	1.00	0.77
Accessibility	Higher education	13	0.31	0.15	-0.50	0.00	0.50	0.50	1.00	0.55
Accessibility	Graduate level	21	0.41	0.12	-1.00	0.50	0.50	0.50	1.00	0.55
Salary policy	Higher education	13	-0.46	0.12	-1.00	-0.50	-0.50	-0.50	0.50	0.31
Salary policy	Graduate level	21	-0.19	0.14	-1.00	-0.50	-0.50	0.50	1.00	0.31
Human resources policy	Higher education	12	-0.46	0.14	-1.00	-1.00	-0.50	0.00	0.50	0.02
Human resources policy	Graduate level	20	0.08	0.14	-1.00	-0.50	0.50	0.50	1.00	0.02
Performance perspective	Higher education	13	0.23	0.18	-1.00	-0.50	0.50	0.50	1.00	0.53
Performance perspective	Graduate level	21	0.36	0.13	-1.00	0.50	0.50	0.50	1.00	0.53
Team profile	Higher education	12	0.29	0.14	-0.50	0.00	0.50	0.50	1.00	0.64
Team profile	Graduate level	21	0.36	0.13	-1.00	0.50	0.50	0.50	1.00	0.64
Population served (profile)	Higher education	13	0.46	0.13	-0.50	0.50	0.50	0.50	1.00	0.93
Population served (profile)	Graduate level	21	0.52	0.07	-0.50	0.50	0.50	0.50	1.00	0.93
Schedule	Higher education	13	0.31	0.13	-0.50	0.50	0.50	0.50	1.00	0.69
Schedule	Graduate level	21	0.21	0.12	-0.50	-0.50	0.50	0.50	1.00	0.69
Work routine	Higher education	13	0.35	0.12	-0.50	0.50	0.50	0.50	1.00	0.65
Work routine	Graduate level	21	0.41	0.10	-0.50	0.50	0.50	0.50	1.00	0.65
Activities performed	Higher education	13	0.19	0.13	-0.50	-0.50	0.50	0.50	0.50	0.03
Activities performed	Graduate level	21	0.55	0.10	-0.50	0.50	0.50	1.00	1.00	0.03

Variables	Salary Range	N	Mean	S.E.	Min.	1ªQ	2ªQ	3ªQ	Max.	P-Value
Physical space	Up to 2 minimun salary	10	0.25	0.21	-1.00	-0.50	0.50	0.50	1.00	0.33
Physical space	From 2 to 8 minimun salary	24	-0.02	0.14	-1.00	-0.50	-0.50	0.50	1.00	0.33
Diagnostic equipment	Up to 2 minimun salary	9	-0.11	0.25	-1.00	-0.50	-0.50	0.50	1.00	0.98
Diagnostic equipment	From 2 to 8 minimun salary	22	-0.14	0.14	-1.00	-0.50	-0.50	0.50	1.00	0.98
Equipment maintenance	Up to 2 minimun salary	9	0.06	0.23	-1.00	-0.50	0.50	0.50	1.00	0.77
Equipment maintenance	From 2 to 8 minimun salary	22	-0.02	0.14	-1.00	-0.50	0.00	0.50	1.00	0.77
Accessibility	Up to 2 minimun salary	10	0.55	0.14	-0.50	0.50	0.50	1.00	1.00	0.18
Accessibility	From 2 to 8 minimun salary	24	0.29	0.11	-1.00	0.00	0.50	0.50	1.00	0.18
Salary policy	Up to 2 minimun salary	10	-0.20	0.21	-1.00	-0.50	-0.50	0.50	1.00	0.62
Salary policy	From 2 to 8 minimun salary	24	-0.33	0.12	-1.00	-0.75	-0.50	0.25	0.50	0.62
Human resources policy	Up to 2 minimun salary	10	-0.05	0.20	-1.00	-0.50	0.25	0.50	0.50	0.66
Human resources policy	From 2 to 8 minimun salary	22	-0.16	0.14	-1.00	-0.50	-0.25	0.50	1.00	0.66
Performance perspective	Up to 2 minimun salary	10	0.30	0.23	-1.00	-0.50	0.50	1.00	1.00	0.84
Performance perspective	From 2 to 8 minimun salary	24	0.31	0.12	-1.00	0.00	0.50	0.50	1.00	0.84
Team profile	Up to 2 minimun salary	10	0.45	0.14	-0.50	0.50	0.50	0.50	1.00	0.52
Team profile	From 2 to 8 minimun salary	23	0.28	0.12	-1.00	0.25	0.50	0.50	1.00	0.52
Population served (profile)	Up to 2 minimun salary	10	0.30	0.19	-0.50	-0.50	0.50	0.50	1.00	0.23
Population served (profile)	From 2 to 8 minimun salary	24	0.58	0.05	0.00	0.50	0.50	0.50	1.00	0.23
Schedule	Up to 2 minimun salary	10	0.50	0.13	-0.50	0.50	0.50	0.50	1.00	0.08
Schedule	From 2 to 8 minimun salary	24	0.15	0.11	-0.50	-0.50	0.50	0.50	1.00	0.08
Work routine	Up to 2 minimun salary	10	0.50	0.18	-0.50	0.50	0.50	1.00	1.00	0.13
Work routine	From 2 to 8 minimun salary	24	0.33	0.08	-0.50	0.25	0.50	0.50	1.00	0.13
Activities performed	Up to 2 minimun salary	10	0.45	0.17	-0.50	0.50	0.50	1.00	1.00	0.61
Activities performed	From 2 to 8 minimun salary	24	0.40	0.10	-0.50	0.50	0.50	0.50	1.00	0.61

Variables	Employment relationship type	N	Mean	S.D.	Min.	1ªQ	2ªQ	3ªQ	Max.	P-Value
Physical space	Approved in public contest	8	0.00	0.71	-1.00	-0.50	0.00	0.50	1.00	0.75
Physical space	Under agreement	26	0.08	0.67	-1.00	-0.50	0.25	0.50	1.00	0.75
Diagnostic equipment	Approved in public contest	7	-0.14	0.80	-1.00	-1.00	-0.50	0.50	1.00	0.88
Diagnostic equipment	Under agreement	24	-0.12	0.65	-1.00	-0.50	-0.50	0.50	1.00	0.88
Equipment maintenance	Approved in public contest	7	0.14	0.63	-0.50	-0.50	0.50	0.50	1.00	0.49
Equipment maintenance	Under agreement	24	-0.04	0.66	-1.00	-0.50	0.00	0.50	1.00	0.49
Accessibility	Approved in public contest	8	0.56	0.32	0.00	0.50	0.50	0.88	1.00	0.32
Accessibility	Under agreement	26	0.31	0.57	-1.00	-0.12	0.50	0.50	1.00	0.32
Salary policy	Approved in public contest	8	-0.14	0.58	-1.00	-0.50	-0.50	0.50	1.00	0.02
Salary policy	Under agreement	26	-0.81	0.26	-1.00	-1.00	-1.00	-0.50	-0.50	0.02
Human resources policy	Approved in public contest	7	0.00	0.82	-1.00	-1.00	0.50	0.50	1.00	0.55
Human resources policy	Under agreement	25	-0.16	0.59	-1.00	-0.50	0.00	0.50	0.50	0.55
Performance perspective	Approved in public contest	8	0.36	0.59	-0.50	-0.25	0.50	0.88	1.00	0.72
Performance perspective	Under agreement	26	0.29	0.62	-1.00	-0.50	0.50	0.50	1.00	0.72
Team profile	Approved in public contest	8	0.38	0.64	-1.0	0.13	0.50	0.88	1.00	0.66
Team profile	Under agreement	26	0.32	0.52	-1.0	0.25	0.50	0.50	1.00	0.66
Population served (profile)	Approved in public contest	8	0.38	0.58	-0.50	-0.25	0.50	0.88	1.00	0.62
Population served (profile)	Under agreement	26	0.54	0.31	-0.50	0.50	0.50	0.50	1.00	0.62
Schedule	Approved in public contest	8	0.63	0.23	0.50	0.50	0.50	0.88	1.00	0.02
Schedule	Under agreement	26	0.14	0.54	-0.50	-0.50	0.50	0.50	1.00	0.02
Work routine	Approved in public contest	8	0.56	0.50	-0.50	0.50	0.50	1.00	1.00	0.10
Work routine	Under agreement	26	0.33	0.43	-0.50	0.00	0.50	0.50	1.00	0.10
Activities performed	Approved in public contest	8	0.66	0.23	0.50	0.50	0.50	0.88	1.00	0.21
Activities performed	Under agreement	26	0.35	0.52	-0.50	-0.13	0.50	0.50	1.00	0.21

Cargo	Satisfaction
Cargo	Physical space	Diagnostic equipment	Equipment maintenance	Accessibility	Salary policy	Human resources policy	Performance perspective	Team profile	Population served	Schedule	Work routine	Activities performed
Speech language pathologist	0.20	-0.24	-0.25	-0.02	0.10	-0.08	0.05	-0.20	0.07	0.17	0.14	0.21
Otorhinolaryngologist	0.10	0.17	0.14	0.02	0.12	0.02	0.02	0.03	-0.03	0.07	-0.21	0.00
Social worker	-0.16	0.17	0.22	0.17	-0.05	-0.01	-0.09	0.21	-0.03	-0.16	-0.01	-0.26
Coordinator	-0.14	-0.08	0.14	-0.32	-0.24	0.18	0.26	0.03	-0.03	0.07	0.03	0.27
Others	-0.14	0.17	0.14	0.02	-0.04	0.00	-0.22	0.03	-0.03	-0.23	0.03	0.14

Work Process	Satisfaction
Work Process	Physical space	Diagnostic equipment	Equipment maintenance	Accessibility	Salary policy	Human resources policy	Performance perspective	Team profile	Population served	Schedule	Work routine	Activities performed
Reception of patients	0.33	0.15	0.06	0.24	0.06	-0.24	-0.30	0.17	-0.24	-0.01	-0.02	-0.25
Health Promotion Actions	0.15	0.47	0.43	0.00	0.13	0.25	0.29	0.33	0.21	0.32	0.19	0.31
Interlocution with the school	0.08	-0.06	-0.22	-0.12	0.03	-0.17	-0.14	-0.07	0.07	0.04	0.14	-0.01
Interlocution with SCFH	0.16	0.21	0.05	0.01	0.07	-0.17	-0.01	0.30	-0.24	0.18	-0.13	0.18

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[1] Conflict of interests: nothing to declare.