Access understanding |
Horizontal relationship without distinctions |
E5: Good communication is something necessary to understand the other’s opinions and needs [...] in an egalitarian way, without demeaning or humiliating someone, due to social class or knowledge E15: Respect for opposing opinions |
D5: I think you should always take into account that you have knowledge and that you have wisdom. We have to take into account that my client has knowledge and I have to take it into consideration |
Access understanding |
Multiple forms Clarity and objectivity |
R14: Clarity, objectivity and attention are essential factors for communication, because they guarantee a good flow of information R16: Speech, images, sounds, having a reciprocity between people |
D10: I think it’s important for us to leave the classroom environment, I think it’s very important that whoever gives that class looks at the practical so you make this connection, so you don’t train a nurse who doesn’t know how to express themself, who doesn’t know how to talk to the client […] So I think this is important, it is our responsibility to awaken this in the student |
Access understanding |
Empathy |
R44: Theoretical knowledge; empathy; put yourself in the other’s shoes R9: we can understand the other, what someone wants to share, let off steam and through communication we can establish relationships R10: Communication is extremely important […] which will help the patient, the family and the work environment |
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Access understanding |
Knowledge of patient’s needs Team work |
E22: Knowing what is happening with the patient, to understand their social context, to discover the causes of an illness, for example. And to have a unified team |
D9: […] when we are at the basic unit, we ask them to do a have a discussion with patients, with caregivers, that they can also do training with community health agents, with other professionals, that they participate in trainings |
Access understanding |
Involve patients in decision making |
E59: Engage with patients, so they know what will be done |
D7: […] if you are not understood by the patient, they do not understand the therapeutic process, so for you to take care of someone, they need to understand what you are proposing as care. This enters into therapeutic communication as well |
Access understanding |
Patient autonomy educational processes |
R16: Through communication, we can keep the patient informed of everything we are going to do, in addition to being able to maintain a dialogue with them and even promote health education for both the patient and the family R85: […] Vulnerable people need this communication to initiate treatments, follow recommendations, listen and practice health education and general instructions |
D1: Understanding that we have to understand the limitations of communication in relation to others, such as in regard to the elderly, those who have hearing problems, who have decreased hearing acuity, and visual limitations |
Access understanding |
Professional response to patient’s needs and feelings |
E23: With communication, it is possible to better understand what the patient feels, their anguish and problems in order to help them in the best way possible 113: Because care does not only involve technical procedures, it also involves words of comfort. Therefore, communication in the act of caring is of great importance |
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Access understanding evaluation |
Patient satisfaction |
E53: Care skills are optimized, the client is satisfied and the professional also feels fulfilled in the care process |
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Evaluation Application |
Better patient adherence |
E 65: Improvement in the patient-professional relationship, greater possibility of success in the treatment, increase in the patient-professional bond. Greater therapeutic adherence |
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