01. Information |
06. Is information about the Municipal Health Secretariat (SMS) communicated to employees with clarity, speed and security? |
07.Do I know the strategies and goals of the Municipal Health Secretariat of Rio de Janeiro? |
08. Do I know and update myself through the channels and communication means that SMS, managers and directors use to disseminate information about the strategies, projects, actions and results of the Municipal Health Secretariat? |
09. Do I know and access the blog of my facility? |
02. Interpersonal relationship |
10. Who do you consider as your immediate supervisor? |
11.Your immediate supervisor is open to receiving and acknowledging criticisms, opinions and contributions of his/her employees. |
12. Do I feel a true team spirit and welcome when I need to work with people from another facility? |
13.Are employees of this unit well cared for regardless of their color, race, age, gender, belief or sexual orientation? |
03. Relationship and recognition |
14.Do all have the opportunity to receive special recognition (a compliment, thanks for well-performed care or exceeding expectations? |
04. Leadership |
15.Do we celebrate overcoming, results and achievements in this facility? |
16. I realize that my immediate supervisor is in line with the other supervisors. Do they all convey the same message to their teams? |
17. Does my manager / director keep me informed about important day-to-day SMS issues? |
18. Does my immediate supervisor know how to coordinate people and distribute tasks appropriately? |
19. Do I get clear feedback on the progress of my work and my attitudes? |
05. Professional development |
20. Does my immediate supervisor help and encourage my professional development? |
21. Does my immediate supervisor encourage ideas and suggestions and consider them in a heartfelt way? |
22. If someone treats me unfairly from my facility or coordination, do I believe that I will be heard and will eventually receive treatment? |
23.When you start working in the facility, do you feel welcome and quickly understand your activities and goals? |
24. Does my facility offer courses/trainings and encourage me to pursue self-development to improve the way my work is done? |
06. Remuneration |
25. Do I consider my salary fair compared to the labor market? |
07. Satisfaction |
26.Am I satisfied with how my facility contributes to society? |
27. Am I satisfied with my professional activities and consider that my work contributes to the success of my facility? |
28.Net Promoter Score |
29a. List features that motivate you to continue working with us: |
29b. List features that discourage you from continuing to work with us: |
30. How do you rate your level of satisfaction in working in your facility? |
31. Are you satisfied with your immediate supervisor? |
32. Would you recommend your facility to someone in your family or friend? |
33. Do I believe that users who use my facility are satisfied with the service? |
08: Administration/ management |
34. Would you like to work in another facility? |
35. Do you believe that your manager is transparent with the public funds he/she administers? (E.g. warehouse, office supplies, etc.) |
36. I believe that public funds allocated by the municipality to the facilities are well managed. (E.g., drug logistics, campaign supplies and uniforms). |
37. I notice that my facility is concerned about the good management of public funds (turning off the lights at the end of the day, turning off the air conditioning, preventing waste of inputs and preserving assets). |
38. With regard to my facility’s care capacity, I believe that it…? |