This study analyzes humanization at work in the context of the Family Health Program (FHP), inquiring: what is the role that infrastructure assumes in the construction of humanized work in the FHP? Does the course of staff work reveal coherency with health humanization principles? In order to find out answers to these questions, it was explored the perception of FHP' professionals about their work routine, considering concrete conditions whereby it occurs besides involved relationships, practices and products. It is a multiple case study, both qualitative and quantitative (with primacy of the first approach), developed through questionnaires and focal-groups with FHP' teams of selected areas. The results indicate that infrastructure fragilities and low investment in training of staffs are factors that contribute for the persistence of work conditions and practices that are far away from health humanization principles. Despite of the difficulties, it was evidenced, by the staffs, in general way, great engagement to their work and great sensibility to population needs and problems.
Humanization; Family Health Program; Works conditions; Work process
