This study approached the workplace of nursing workers who work in Embracement with Risk Classification in a public emergency service in Porto Alegre, Rio Grande do Sul, with the objective of learning their experiences about this technology for the emergency care. It is a qualitative research that utilized as information source institutional records, attendance scenes that were observed and registered in a diary field, and semi-structured interviews with the nursing professionals. The information was submitted to content analysis and the results reveal the characteristics of the service and the feelings of the nursing staff that point out the presence of pain at the work when perceiving that their speech is "empty" and void of meaning. The findings evidence the need of giving attention to the workers in order to protect them from sickness deriving from the suffering experience in the work and invite them to comanagement of this technology.
Embracement; Stress, Psychological; Working conditions; Emergency nursing