ABSTRACT
The article deals with the impact of counselling and middle leadership on educational improvement in a school context. It focuses on the professional performance of school support services from their strategic position as improvement agents and critical colleagues, from connection and collaborative models. It presents a case study in an educational area that is improving significantly. The professional performance of a middle leader is analysed based on the opinion of the interlocutors with whom he or she works. The study was developed over four academic years. It uses discussion groups and in-depth interviews. It concludes that collaborative counselling is possible and positively valued; as well as that the mentor has a relevant role as an intermediate leader.
Keywords
Quality of education; School counsellor; Guidance service; Leadership; Teaching profession; Interaction