The object of the present study is the experiences a professional who works at the high and medium risk level of neonatal unit is exposed. The Hermeneutic Phenomenology of Martin Heidegger was the theoretical referential in order to focus the professionals' experience and its effect on their mental health. The data collection method used was the Phenomenological interviews with the professionals from the high and medium risk level of neonatal units. According to the data analysis, it's possible to conclude that the meaning of being a professional from these units is between the ontic and the ontological, as these professionals work sometimes protecting themselves in an impersonal way, and sometimes putting themselves in existential-ontological place. There is a expectation this study contributes to the professional-patient relationship development and humanization.
mental health; mental health services; professional of health; phenomenological research