This paper is an experience report about the evolution of the triage processes in a applied psychology service of a federal university: shows a brief history of this extension service that attends the public health net; it looks for to comprehend the development of its routines in the academic, technical and assistance field; observes that the evolution of these proceedings connects to the search of a role to articulate the teaching, research and extension and finally concludes that, this service, can not manage this task because the institutional issues, it means, the difficulties of integration and articulation between the different parts involved, creating the need to change and build a new practice.
psychologist triage; psychology clinical school; clinical psychology