INTRODUCTION: User satisfaction surveys are useful for the design and assessment of health services, because the more the public health policies are justified by respect for the perspectives and needs of users, most such policies tend to hit. OBJECTIVES: To characterize the users of clinical physical therapy service, in the public health care in the city of Foz do Iguaçu, Paraná; identify the conduct in relation to the search of physical therapy; describe and quantify user satisfaction after treatment. MATERIALS AND METHODS: A transversal descriptive study was realized, with an applications of a validated questionnaire, socially and cultural suitable to the users of those services. One hundred and three were fitted in the inclusion criteria and not in exclusion, and 99 questionnaires of these were analyzed. For data analysis we applied the Friedman test for analysis of variance nonparametric dimensions of the questionnaire, supplemented by post-test multiple comparison (Dunn's post hoc), analyzing pairs of dimensions. RESULTS: The sample was characterized by female users' predominance, graduated in 2nd degree, with family rent between 4 and 6 minimal salaries. Orthopedic and traumatology were the main specialty attended. Also reported that they already had another experience with physical therapy and all of them knew their diagnoses. Relationed to satisfaction, the users characterized as great (p < 0,0001), and there was significant relationship between the dimension relationship therapist and patient and the appointment scheduling (p < 0,05) and between the appointment and the return/recommendation of the clinic (p < 0,05), and a highly significant relationship between the appointment scheduling and the access (p < 0,01). CONCLUSION: Handling characteristics of physical therapy was seen as great, with a population satisfied with the services that has been receiving.
Health evaluation; Patient satisfaction; Physical therapy; Public health
