INTRODUCTION: Search meet the needs of users of health services is as a way of measuring the quality of care offered by professionals in this sector, although the quality of care remains a major concern in health. OBJECTIVE: To evaluate patient satisfaction in physical therapy at four clinics in the city of Campo Maior, Piauí. MATERIALS AND METHODS: We conducted a cross-sectional descriptive study and a sample of 80 patients. The survey consisted of a questionnaire containing 20 objective questions to assess satisfaction with services offered by clinics selected. RESULTS: Of the 80 respondents about the socio-demographic profile was mostly female, age 40-51 years, had the level of elementary school education, monthly income 1-3 times the minimum wage, and most did not provide plans health. In the item accessibility was observed that most individuals were referred by physicians, as they judged as easy access to the serum, using mostly private transport or hire, did not show difficulties to attend, and details of others was the main reason for choosing the service. On the professional/ patient relationship, most respondents were satisfied with the waiting time for consultation, assistance and use of equipment, the service was very clear to patients, and they have confirmed there is a great relationship with the physiotherapist. Considering the ambience of the clinics, was judged as excellent cleanliness, comfort and buildings, users also reported having privacy during the visits and their treatment needs met. CONCLUSION: In general, there was great satisfaction of users of physiotherapy services of Campo Maior. However, other studies are necessary correlating the degree of satisfaction to the socio-economic data.
Evaluation; Consumer preference; Health services
