Factory preparation |
volume failure/ items |
Coloring fragility/Promo |
multiple sample verification (various stages of the process) |
I. Strengthening Promo Boxes |
I. Correction |
I. Modifications made in early 2017 - Next modifications: 2018 |
Order preparation |
volume failure/ items |
failure - preparation (DCs) |
multiple sample verification (various stages of the process) |
I. Task force on dispatch |
I. Contention |
I. In progress since June 2017 |
II. Strengthening of the Master's Box |
II. Correction |
II. Tests in progress, implementation in 2018 |
Order preparation |
volumes/ inverted items |
reversal - preparation/ picking (DCs) |
manual verification in 100% of cases |
I. Task force on dispatch |
I. Contention |
I. In progress since June 2017 |
II. Implementation of picking methodology in more lines |
II. Correction |
II. End of implementation on all lines - October 2017 |
Delivery of the order |
loss |
force majeure |
no verification |
I. Limiting exit times |
I. Contention |
I. Recurring practice |
Delivery of the order |
volume failure/ items |
failure - delivery |
one-step sampling verification |
I. Strengthening of the Master's Box |
I. Correction |
I. Tests in progress, implementation in 2018 |
Delivery of the order |
divergence of quantity |
divergence of quantity - delivery |
one-step sampling verification |
I. Survey of gaps with the shipping company |
I. Survey |
I. To be performed |
II. Charges for cases of lack of volume |
II. Awareness |
II. Recurring practice |
Receiving the request |
divergence of information in the customer's system |
divergence in the system/ customer conference (general) |
random checking based on previous guidance (training) |
No Mapped Actions |
- |
- |
Typing the request - Sales Force |
non conforming request |
without request/ unsolicited quantity(SF) |
no verification |
I. Changes to the order form |
I. Contention |
I. In progress throughout the year |
II. Analysis and Report of nonconforming request by consultant |
II. Awareness |
II. In progress since October 2017 |
Typing the request - Sales Force |
non conforming request |
other (typing request) (SF) |
no verification |
I. Changes to the order form |
I. Contention |
I. In progress throughout the year |
II. Analysis and Report of nonconforming request by consultant |
II. Awareness |
II. In progress since October 2017 |
Typing the request - Sales Force |
non conforming request |
duplicate request (SF) |
random checking based on previous guidance (training) |
I. Changes to the order form |
I. Contention |
I. In progress throughout the year |
II. Analysis and Report of nonconforming request by consultant |
II. Awareness |
II. In progress since October 2017 |
III. Verification of cases |
III. Awareness |
III. In progress since September 2017 |
Order / customer verification |
canceled order |
order cancellation |
no verification |
I. Process definition |
I. Correction |
I. Project for 2018 |
II. Analysis and Report of nonconforming request by consultant |
II. Awareness |
II. In progress since October 2017 |