Market Orientation |
58 |
Cheng & Chen, 2017Cheng, T. D., & Chen, C. V. (2017). Does service innovation matter? An empirical study on market orientation and supply chain performance. South African Journal of Business Management, 48(1), 11-22. http://dx.doi.org/10.4102/sajbm.v48i1.16. http://dx.doi.org/10.4102/sajbm.v48i1.16...
; Cheng & Krumwiede, 2010Cheng, C. C., & Krumwiede, D. (2010). The effects of market orientation and service innovation on service industry performance: an empirical study. Operations Management Research, 3(3-4), 161-171. http://dx.doi.org/10.1007/s12063-010-0039-x. http://dx.doi.org/10.1007/s12063-010-003...
; Jian & Zhou, 2015Jian, Z., & Zhou, Y. (2015). Corporate social capital, market orientation, organizational learning and service innovation performance: an empirical survey in the Pearl river delta of China. Journal of Industrial Engineering and Management, 8(2), 303-321. http://dx.doi.org/10.3926/jiem.1318. http://dx.doi.org/10.3926/jiem.1318...
|
Strategy |
33 |
Edvardsson et al., 2013Edvardsson, B., Meiren, T., Schäfer, A., & Witell, L. (2013). Having a strategy for new service development–does it really matter? Journal of Service Management, 24(1), 25-44. http://dx.doi.org/10.1108/09564231311304170. http://dx.doi.org/10.1108/09564231311304...
; Menor & Roth, 2008Menor, L. J., & Roth, A. V. (2008). New service development competence and performance: an empirical investigation in retail banking. Production and Operations Management, 17(3), 267-284. http://dx.doi.org/10.3401/poms.1080.0034. http://dx.doi.org/10.3401/poms.1080.0034...
; Wikhamn et al., 2018Wikhamn, W., Armbrecht, J., & Remneland Wikhamn, B. (2018). Innovation in Swedish hotels. International Journal of Contemporary Hospitality Management, 30(6), 2481-2498. http://dx.doi.org/10.1108/IJCHM-06-2017-0323. http://dx.doi.org/10.1108/IJCHM-06-2017-...
; Zach, 2012Zach, F. (2012). Partners and innovation in American destination marketing organizations. Journal of Travel Research, 51(4), 412-425. http://dx.doi.org/10.1177/0047287511426340. http://dx.doi.org/10.1177/00472875114263...
|
Risk-taking |
4 |
Ekingen et al., 2018Ekingen, E., Ekemen, M. A., Yildiz, A., & Korkmazer, F. (2018). The Effect of Intrapreneurship and Organizational Factors on the Innovation Performance in Hospital. Revista de Cercetare si Interventie Sociala, 62, 196-219.; Marques et al., 2015Marques, C. S., Marques, C. P., Nogueira, F., Gerry, C., & Andrade, S. (2015). Facets and outcomes of healthcare service innovation: a study of catholic service providers in Northern Portugal. International Journal of Innovation and Learning, 18(1), 23-44. http://dx.doi.org/10.1504/IJIL.2015.070243. http://dx.doi.org/10.1504/IJIL.2015.0702...
; Sridhar & Ganesan, 2015Sridhar, M., & Ganesan, P. (2015). Service innovation barriers and facilitators and their effects on customer satisfaction and relationship improvement. International Journal of Services and Operations Management, 21(1), 87-111. http://dx.doi.org/10.1504/IJSOM.2015.068702. http://dx.doi.org/10.1504/IJSOM.2015.068...
|
Attitude toward change |
3 |
Oly Ndubisi & Iftikhar, 2012Oly Ndubisi, N., & Iftikhar, K. (2012). Relationship between entrepreneurship, innovation and performance. Journal of Research in Marketing and Entrepreneurship, 14(2), 214-236. http://dx.doi.org/10.1108/14715201211271429. http://dx.doi.org/10.1108/14715201211271...
; Tajeddini et al., 2017Tajeddini, K., Altinay, L., & Ratten, V. (2017). Service innovativeness and the structuring of organizations: the moderating roles of learning orientation and inter-functional coordination. International Journal of Hospitality Management, 65, 100-114. http://dx.doi.org/10.1016/j.ijhm.2017.06.010. http://dx.doi.org/10.1016/j.ijhm.2017.06...
|
Organizational Characteristic Construct (ORG)
|
Inter-functional Integration |
45 |
Nieves & Diaz-Meneses, 2018Nieves, J., & Diaz-Meneses, G. (2018). Knowledge sources and innovation in the hotel industry. International Journal of Contemporary Hospitality Management, 30(6), 2537-2561. http://dx.doi.org/10.1108/IJCHM-07-2016-0341. http://dx.doi.org/10.1108/IJCHM-07-2016-...
; Okoe et al., 2018Okoe, A. F., Boateng, H., Narteh, B., & Boakye, R. O. (2018). Examining human resource practice outcomes and service innovation. Service Industries Journal, 38(7-8), 431-445. http://dx.doi.org/10.1080/02642069.2017.1397636. http://dx.doi.org/10.1080/02642069.2017....
; Tajeddini et al., 2017Tajeddini, K., Altinay, L., & Ratten, V. (2017). Service innovativeness and the structuring of organizations: the moderating roles of learning orientation and inter-functional coordination. International Journal of Hospitality Management, 65, 100-114. http://dx.doi.org/10.1016/j.ijhm.2017.06.010. http://dx.doi.org/10.1016/j.ijhm.2017.06...
|
Cultural organization |
24 |
Anning-Dorson, 2016bAnning-Dorson, T. (2016b). Organisational culture and leadership as mediators of service innovation and firm competitiveness: A study of an emerging economy. International Journal of Innovation Management, 20(7), 1650064. http://dx.doi.org/10.1142/S136391961650064X. http://dx.doi.org/10.1142/S1363919616500...
; Storey et al., 2016Storey, C. D., Cankurtaran, P., Papastathopoulou, P., & Hultink, E. J. (2016). Success factors for service innovation: A meta‐analysis. Journal of Product Innovation Management, 33(5), 527-548. http://dx.doi.org/10.1111/jpim.12307. http://dx.doi.org/10.1111/jpim.12307...
; Verdu-Jover et al., 2018Verdu-Jover, A. J., Alos-Simo, L., & Gomez-Gras, J. M. (2018). Adaptive culture and product/service innovation outcomes. European Management Journal, 36(3), 330-340. http://dx.doi.org/10.1016/j.emj.2017.07.004. http://dx.doi.org/10.1016/j.emj.2017.07....
; Yeh & Walter, 2017Yeh, S. T., & Walter, Z. (2017). Determinants of service innovation in academic libraries through the lens of disruptive innovation. College & Research Libraries, 77(6), 795-804. http://dx.doi.org/10.5860/crl.77.6.795. http://dx.doi.org/10.5860/crl.77.6.795...
|
Organization learning |
19 |
Cheng & Krumwiede, 2017Cheng, C. C., & Krumwiede, D. (2017). What makes a manufacturing firm effective for service innovation? The role of intangible capital under strategic and environmental conditions. International Journal of Production Economics, 193, 113-122. http://dx.doi.org/10.1016/j.ijpe.2017.07.007. http://dx.doi.org/10.1016/j.ijpe.2017.07...
; Li et al., 2018Li, M., Jian, Z., Li, L., & Yeung, T. K. H. (2018). Effects of organisational learning on service innovation performance: the mediating effect of supply chain collaboration and the moderating role of interpersonal trust. International Journal of Services Technology and Management, 24(1-3), 43-61. http://dx.doi.org/10.1504/IJSTM.2018.090350. http://dx.doi.org/10.1504/IJSTM.2018.090...
; Tajeddini et al., 2017Tajeddini, K., Altinay, L., & Ratten, V. (2017). Service innovativeness and the structuring of organizations: the moderating roles of learning orientation and inter-functional coordination. International Journal of Hospitality Management, 65, 100-114. http://dx.doi.org/10.1016/j.ijhm.2017.06.010. http://dx.doi.org/10.1016/j.ijhm.2017.06...
|
Organizational Design |
11 |
Ekingen et al., 2018Ekingen, E., Ekemen, M. A., Yildiz, A., & Korkmazer, F. (2018). The Effect of Intrapreneurship and Organizational Factors on the Innovation Performance in Hospital. Revista de Cercetare si Interventie Sociala, 62, 196-219.; Jaakkola & Hallin, 2018Jaakkola, E., & Hallin, A. (2018). Organizational structures for new service development. Journal of Product Innovation Management, 35(2), 280-297. http://dx.doi.org/10.1111/jpim.12399. http://dx.doi.org/10.1111/jpim.12399...
; Tajeddini et al., 2017Tajeddini, K., Altinay, L., & Ratten, V. (2017). Service innovativeness and the structuring of organizations: the moderating roles of learning orientation and inter-functional coordination. International Journal of Hospitality Management, 65, 100-114. http://dx.doi.org/10.1016/j.ijhm.2017.06.010. http://dx.doi.org/10.1016/j.ijhm.2017.06...
|
Awareness Management |
7 |
Ordanini & Parasuraman, 2011Ordanini, A., & Parasuraman, A. (2011). Service innovation viewed through a service-dominant logic lens: a conceptual framework and empirical analysis. Journal of Service Research, 14(1), 3-23. http://dx.doi.org/10.1177/1094670510385332. http://dx.doi.org/10.1177/10946705103853...
; Storey & Kahn, 2010Storey, C. D., & Kahn, K. B. (2010). The role of knowledge management strategies and task knowledge in stimulating service innovation. Journal of Service Research, 13(4), 397-410. http://dx.doi.org/10.1177/1094670510370988. http://dx.doi.org/10.1177/10946705103709...
; Tai Tsou, 2012Tai Tsou, H. (2012). Collaboration competency and partner match for e‐service product innovation through knowledge integration mechanisms. Journal of Service Management, 23(5), 640-663. http://dx.doi.org/10.1108/09564231211269810. http://dx.doi.org/10.1108/09564231211269...
; Tsou & Chen, 2012Tsou, H. T., & Chen, J. S. (2012). The influence of interfirm codevelopment competency on e-service innovation. Information & Management, 49(3-4), 177-189. http://dx.doi.org/10.1016/j.im.2012.04.001. http://dx.doi.org/10.1016/j.im.2012.04.0...
|
Sinergy |
7 |
Nieves & Diaz-Meneses, 2018Nieves, J., & Diaz-Meneses, G. (2018). Knowledge sources and innovation in the hotel industry. International Journal of Contemporary Hospitality Management, 30(6), 2537-2561. http://dx.doi.org/10.1108/IJCHM-07-2016-0341. http://dx.doi.org/10.1108/IJCHM-07-2016-...
; Okoe et al., 2018Okoe, A. F., Boateng, H., Narteh, B., & Boakye, R. O. (2018). Examining human resource practice outcomes and service innovation. Service Industries Journal, 38(7-8), 431-445. http://dx.doi.org/10.1080/02642069.2017.1397636. http://dx.doi.org/10.1080/02642069.2017....
; Tajeddini et al., 2017Tajeddini, K., Altinay, L., & Ratten, V. (2017). Service innovativeness and the structuring of organizations: the moderating roles of learning orientation and inter-functional coordination. International Journal of Hospitality Management, 65, 100-114. http://dx.doi.org/10.1016/j.ijhm.2017.06.010. http://dx.doi.org/10.1016/j.ijhm.2017.06...
|
Autonomy |
7 |
Ekingen et al., 2018Ekingen, E., Ekemen, M. A., Yildiz, A., & Korkmazer, F. (2018). The Effect of Intrapreneurship and Organizational Factors on the Innovation Performance in Hospital. Revista de Cercetare si Interventie Sociala, 62, 196-219.; Oly Ndubisi & Iftikhar, 2012Oly Ndubisi, N., & Iftikhar, K. (2012). Relationship between entrepreneurship, innovation and performance. Journal of Research in Marketing and Entrepreneurship, 14(2), 214-236. http://dx.doi.org/10.1108/14715201211271429. http://dx.doi.org/10.1108/14715201211271...
; Yeh & Walter, 2017Yeh, S. T., & Walter, Z. (2017). Determinants of service innovation in academic libraries through the lens of disruptive innovation. College & Research Libraries, 77(6), 795-804. http://dx.doi.org/10.5860/crl.77.6.795. http://dx.doi.org/10.5860/crl.77.6.795...
|
Business Size |
7 |
De Brentani, 1995aDe Brentani, U. (1995a). Firm size: implications for achieving success in new industrial services. Journal of Marketing Management, 11(1-3), 207-225. http://dx.doi.org/10.1080/0267257X.1995.9964338. http://dx.doi.org/10.1080/0267257X.1995....
; Divisekera & Nguyen, 2018Divisekera, S., & Nguyen, V. K. (2018). Determinants of innovation in tourism evidence from Australia. Tourism Management, 67, 157-167. http://dx.doi.org/10.1016/j.tourman.2018.01.010. http://dx.doi.org/10.1016/j.tourman.2018...
; Wikhamn et al., 2018Wikhamn, W., Armbrecht, J., & Remneland Wikhamn, B. (2018). Innovation in Swedish hotels. International Journal of Contemporary Hospitality Management, 30(6), 2481-2498. http://dx.doi.org/10.1108/IJCHM-06-2017-0323. http://dx.doi.org/10.1108/IJCHM-06-2017-...
|
Leadership Construct (LEAD)
|
Leadership |
26 |
Anning-Dorson, 2016bAnning-Dorson, T. (2016b). Organisational culture and leadership as mediators of service innovation and firm competitiveness: A study of an emerging economy. International Journal of Innovation Management, 20(7), 1650064. http://dx.doi.org/10.1142/S136391961650064X. http://dx.doi.org/10.1142/S1363919616500...
; Mu et al., 2018Mu, Y., Bossink, B., & Vinig, T. (2018). Employee involvement in ideation and healthcare service innovation quality. Service Industries Journal, 38(1-2), 67-86. http://dx.doi.org/10.1080/02642069.2017.1374374. http://dx.doi.org/10.1080/02642069.2017....
; Santos-Vijande et al., 2018Santos-Vijande, M. L., López-Sánchez, J. Á., & Pascual-Fernandez, P. (2018). Co-creation with customers of hotel services: the moderating role of top management support. Current Issues in Tourism, 21(3), 301-327. http://dx.doi.org/10.1080/13683500.2015.1078781. http://dx.doi.org/10.1080/13683500.2015....
; Yeh & Walter, 2017Yeh, S. T., & Walter, Z. (2017). Determinants of service innovation in academic libraries through the lens of disruptive innovation. College & Research Libraries, 77(6), 795-804. http://dx.doi.org/10.5860/crl.77.6.795. http://dx.doi.org/10.5860/crl.77.6.795...
|
Top Administration Support |
23 |
Arcari et al., 2018Arcari, A. M., Pistoni, A., & Peluso, S. (2018). The role of managerial control in innovation processes: an empirical analysis among Italian firms. International Journal of Business Performance Management, 19(3), 349-370. http://dx.doi.org/10.1504/IJBPM.2018.092760. http://dx.doi.org/10.1504/IJBPM.2018.092...
; Gottfridsson, 2014Gottfridsson, P. (2014). Different actors’ roles in small companies service innovation. Journal of Services Marketing, 28(7), 547-557. http://dx.doi.org/10.1108/JSM-04-2013-0082. http://dx.doi.org/10.1108/JSM-04-2013-00...
; Indounas & Arvaniti, 2015Indounas, K., & Arvaniti, A. (2015). Success factors of new health-care services. Journal of Product and Brand Management, 24(7), 693-705. http://dx.doi.org/10.1108/JPBM-04-2014-0541. http://dx.doi.org/10.1108/JPBM-04-2014-0...
|
People/Team Constructs (TEAM)
|
Training |
16 |
Amusan & Adebola Oyekunle, 2016Amusan, L., & Adebola Oyekunle, O. (2016). Conceptualizing innovation management development through organizational learning in public service: any lessons for developing states? Problems and Perspectives in Management, 14(3), 266-275. http://dx.doi.org/10.21511/ppm.14(3-1).2016.13. http://dx.doi.org/10.21511/ppm.14(3-1).2...
; Chen, 2017Chen, B. T. (2017). Service innovation performance in the hospitality industry: the role of organizational training, personal-job fit and work schedule flexibility. Journal of Hospitality Marketing & Management, 26(5), 474-488. http://dx.doi.org/10.1080/19368623.2017.1264344. http://dx.doi.org/10.1080/19368623.2017....
; Divisekera & Nguyen, 2018Divisekera, S., & Nguyen, V. K. (2018). Determinants of innovation in tourism evidence from Australia. Tourism Management, 67, 157-167. http://dx.doi.org/10.1016/j.tourman.2018.01.010. http://dx.doi.org/10.1016/j.tourman.2018...
|
Collaborator Motivation |
5 |
Hsiao et al., 2017Hsiao, C., Lee, Y. H., & Hsu, H. H. (2017). Motivated or empowering antecedents to drive service innovation? Service Industries Journal, 37(1), 5-30. http://dx.doi.org/10.1080/02642069.2017.1284203. http://dx.doi.org/10.1080/02642069.2017....
; Ottenbacher et al., 2006Ottenbacher, M. C., Shaw, V., & Lockwood, A. (2006). An investigation of the factors affecting innovation performance in chain and independent hotels. Journal of Quality Assurance in Hospitality & Tourism, 6(3-4), 113-128. http://dx.doi.org/10.1300/J162v06n03_07. http://dx.doi.org/10.1300/J162v06n03_07...
; Panesar & Markeset, 2009Panesar, S. S., & Markeset, T. (2009). Industrial services innovation process: influencing factors–a case study. International Journal of Services Technology and Management, 11(1), 82-102. http://dx.doi.org/10.1504/IJSTM.2009.022383. http://dx.doi.org/10.1504/IJSTM.2009.022...
|
Internal Environment |
4 |
Barnett et al., 2011Barnett, J., Vasileiou, K., Djemil, F., Brooks, L., & Young, T. (2011). Understanding innovators’ experiences of barriers and facilitators in implementation and diffusion of healthcare service innovations: a qualitative study. BMC Health Services Research, 11(1), 342. http://dx.doi.org/10.1186/1472-6963-11-342. PMid:22176739. http://dx.doi.org/10.1186/1472-6963-11-3...
; Okoe et al., 2018Okoe, A. F., Boateng, H., Narteh, B., & Boakye, R. O. (2018). Examining human resource practice outcomes and service innovation. Service Industries Journal, 38(7-8), 431-445. http://dx.doi.org/10.1080/02642069.2017.1397636. http://dx.doi.org/10.1080/02642069.2017....
; Panesar & Markeset, 2009Panesar, S. S., & Markeset, T. (2009). Industrial services innovation process: influencing factors–a case study. International Journal of Services Technology and Management, 11(1), 82-102. http://dx.doi.org/10.1504/IJSTM.2009.022383. http://dx.doi.org/10.1504/IJSTM.2009.022...
|
Creativity (Autodidactic) |
4 |
Hsiao et al., 2017Hsiao, C., Lee, Y. H., & Hsu, H. H. (2017). Motivated or empowering antecedents to drive service innovation? Service Industries Journal, 37(1), 5-30. http://dx.doi.org/10.1080/02642069.2017.1284203. http://dx.doi.org/10.1080/02642069.2017....
; Kao et al., 2015Kao, P. J., Pai, P., Lin, T., & Zhong, J. Y. (2015). How transformational leadership fuels employees’ service innovation behavior. Service Industries Journal, 35(7-8), 448-466. http://dx.doi.org/10.1080/02642069.2015.1015519. http://dx.doi.org/10.1080/02642069.2015....
; Marques et al., 2015Marques, C. S., Marques, C. P., Nogueira, F., Gerry, C., & Andrade, S. (2015). Facets and outcomes of healthcare service innovation: a study of catholic service providers in Northern Portugal. International Journal of Innovation and Learning, 18(1), 23-44. http://dx.doi.org/10.1504/IJIL.2015.070243. http://dx.doi.org/10.1504/IJIL.2015.0702...
|
Integration/Cocreation Construct (COC)
|
Customer Involvement |
119 |
Diffley et al., 2018Diffley, S., McCole, P., & Carvajal-Trujillo, E. (2018). Examining social customer relationship management among Irish hotels. International Journal of Contemporary Hospitality Management, 30(2), 1072-1091. http://dx.doi.org/10.1108/IJCHM-08-2016-0415. http://dx.doi.org/10.1108/IJCHM-08-2016-...
; Gustafsson et al., 2012Gustafsson, A., Kristensson, P., & Witell, L. (2012). Customer co‐creation in service innovation: a matter of communication? Journal of Service Management, 23(3), 311-327. http://dx.doi.org/10.1108/09564231211248426. http://dx.doi.org/10.1108/09564231211248...
; Santos-Vijande et al., 2018Santos-Vijande, M. L., López-Sánchez, J. Á., & Pascual-Fernandez, P. (2018). Co-creation with customers of hotel services: the moderating role of top management support. Current Issues in Tourism, 21(3), 301-327. http://dx.doi.org/10.1080/13683500.2015.1078781. http://dx.doi.org/10.1080/13683500.2015....
; Tu et al., 2014Tu, C., Hwang, S. N., & Wong, J. Y. (2014). How does cooperation affect innovation in micro-enterprises? Management Decision, 52(8), 1390-1409. http://dx.doi.org/10.1108/MD-07-2013-0388. http://dx.doi.org/10.1108/MD-07-2013-038...
|
Collaboration with Partners |
43 |
Divisekera & Nguyen, 2018Divisekera, S., & Nguyen, V. K. (2018). Determinants of innovation in tourism evidence from Australia. Tourism Management, 67, 157-167. http://dx.doi.org/10.1016/j.tourman.2018.01.010. http://dx.doi.org/10.1016/j.tourman.2018...
; Chester Goduscheit & Faullant, 2018Chester Goduscheit, R., & Faullant, R. (2018). Paths toward radical service innovation in manufacturing companies: A service‐dominant logic perspective. Journal of Product Innovation Management, 35(5), 701-719. http://dx.doi.org/10.1111/jpim.12461. http://dx.doi.org/10.1111/jpim.12461...
; Nieves & Diaz-Meneses, 2018Nieves, J., & Diaz-Meneses, G. (2018). Knowledge sources and innovation in the hotel industry. International Journal of Contemporary Hospitality Management, 30(6), 2537-2561. http://dx.doi.org/10.1108/IJCHM-07-2016-0341. http://dx.doi.org/10.1108/IJCHM-07-2016-...
|
Collaboration with Suppliers |
29 |
Santamaría et al., 2012Santamaría, L., Nieto, M. J., & Miles, I. (2012). Service innovation in manufacturing firms: evidence from Spain. Technovation, 32(2), 144-155. http://dx.doi.org/10.1016/j.technovation.2011.08.006. http://dx.doi.org/10.1016/j.technovation...
; Tu et al., 2014Tu, C., Hwang, S. N., & Wong, J. Y. (2014). How does cooperation affect innovation in micro-enterprises? Management Decision, 52(8), 1390-1409. http://dx.doi.org/10.1108/MD-07-2013-0388. http://dx.doi.org/10.1108/MD-07-2013-038...
; Wang et al., 2016Wang, Q., Zhao, X., & Voss, C. (2016). Customer orientation and innovation: A comparative study of manufacturing and service firms. International Journal of Production Economics, 171, 221-230. http://dx.doi.org/10.1016/j.ijpe.2015.08.029. http://dx.doi.org/10.1016/j.ijpe.2015.08...
|
Front-line employees involvment |
27 |
De Brentani, 1989De Brentani, U. (1989). Success and failure in new industrial services. Journal of Product Innovation Management, 6(4), 239-258. http://dx.doi.org/10.1111/1540-5885.640239. http://dx.doi.org/10.1111/1540-5885.6402...
; Engen & Magnusson, 2018Engen, M., & Magnusson, P. (2018). Casting for service innovation: the roles of frontline employees. Creativity and Innovation Management, 27(3), 255-269. http://dx.doi.org/10.1111/caim.12263. http://dx.doi.org/10.1111/caim.12263...
; Mu et al., 2018Mu, Y., Bossink, B., & Vinig, T. (2018). Employee involvement in ideation and healthcare service innovation quality. Service Industries Journal, 38(1-2), 67-86. http://dx.doi.org/10.1080/02642069.2017.1374374. http://dx.doi.org/10.1080/02642069.2017....
; Siahtiri, 2018Siahtiri, V. (2018). Innovation at the service encounter in knowledge intensive business services: antecedents and boundary conditions. Journal of Product Innovation Management, 35(5), 742-762. http://dx.doi.org/10.1111/jpim.12446. http://dx.doi.org/10.1111/jpim.12446...
|
Collaboration with Competitors |
20 |
Chu et al., 2018Chu, Z., Feng, B., & Lai, F. (2018). Logistics service innovation by third party logistics providers in China: aligning guanxi and organizational structure. Transportation Research Part E, Logistics and Transportation Review, 118, 291-307. http://dx.doi.org/10.1016/j.tre.2018.08.007. http://dx.doi.org/10.1016/j.tre.2018.08....
; Feng & Sivakumar, 2016Feng, C., & Sivakumar, K. (2016). The role of collaboration in service innovation across manufacturing and service sectors. Service Science, 8(3), 263-281. http://dx.doi.org/10.1287/serv.2016.0135. http://dx.doi.org/10.1287/serv.2016.0135...
; Segarra-Ciprés & Bou-Llusar, 2018Segarra-Ciprés, M., & Bou-Llusar, J. C. (2018). External knowledge search for innovation: the role of firms’ innovation strategy and industry context. Journal of Knowledge Management, 22(2), 280-298. http://dx.doi.org/10.1108/JKM-03-2017-0090. http://dx.doi.org/10.1108/JKM-03-2017-00...
|
Collaboration with Research Institutions |
9 |
Feng & Sivakumar, 2016Feng, C., & Sivakumar, K. (2016). The role of collaboration in service innovation across manufacturing and service sectors. Service Science, 8(3), 263-281. http://dx.doi.org/10.1287/serv.2016.0135. http://dx.doi.org/10.1287/serv.2016.0135...
; Segarra-Ciprés & Bou-Llusar, 2018Segarra-Ciprés, M., & Bou-Llusar, J. C. (2018). External knowledge search for innovation: the role of firms’ innovation strategy and industry context. Journal of Knowledge Management, 22(2), 280-298. http://dx.doi.org/10.1108/JKM-03-2017-0090. http://dx.doi.org/10.1108/JKM-03-2017-00...
; Thanasopon et al., 2018Thanasopon, B., Papadopoulos, T., & Vidgen, R. (2018). How do firms open up the front-end of service innovation? A case study of IT-based service firms in Thailand. International Journal of Innovation Management, 22(01), 1850010. http://dx.doi.org/10.1142/S136391961850010X. http://dx.doi.org/10.1142/S1363919618500...
|
Collaboration with Foreign Partners |
3 |
Love et al., 2010Love, J. H., Roper, S., & Hewitt-Dundas, N. (2010). Service innovation, embeddedness and business performance: evidence from Northern Ireland. Regional Studies, 44(8), 983-1004. http://dx.doi.org/10.1080/00343400903401568. http://dx.doi.org/10.1080/00343400903401...
; Rodríguez et al., 2018Rodríguez, A., Nieto, M. J., & Santamaría, L. (2018). International collaboration and innovation in professional and technological knowledge-intensive services. Industry and Innovation, 25(4), 408-431. http://dx.doi.org/10.1080/13662716.2017.1414752. http://dx.doi.org/10.1080/13662716.2017....
; Vendrell-Herrero et al., 2018Vendrell-Herrero, F., Gomes, E., Bustinza, O. F., & Mellahi, K. (2018). Uncovering the role of cross-border strategic alliances and expertise decision centralization in enhancing product-service innovation in MMNEs. International Business Review, 27(4), 814-825. http://dx.doi.org/10.1016/j.ibusrev.2018.01.005. http://dx.doi.org/10.1016/j.ibusrev.2018...
|
Process Construct (PROC)
|
Formalization |
15 |
De Brentani, 1993De Brentani, U. (1993). The new product process in financial services: strategy for success. International Journal of Bank Marketing, 11(3), 15-22. http://dx.doi.org/10.1108/02652329310027675. http://dx.doi.org/10.1108/02652329310027...
; Edvardsson et al., 2013Edvardsson, B., Meiren, T., Schäfer, A., & Witell, L. (2013). Having a strategy for new service development–does it really matter? Journal of Service Management, 24(1), 25-44. http://dx.doi.org/10.1108/09564231311304170. http://dx.doi.org/10.1108/09564231311304...
; Prajogo & McDermott, 2014Prajogo, D. I., & McDermott, C. M. (2014). Antecedents of service innovation in SMEs: comparing the effects of external and internal factors. Journal of Small Business Management, 52(3), 521-540. http://dx.doi.org/10.1111/jsbm.12047. http://dx.doi.org/10.1111/jsbm.12047...
|
DNS Proficiency |
7 |
Indounas & Arvaniti, 2015Indounas, K., & Arvaniti, A. (2015). Success factors of new health-care services. Journal of Product and Brand Management, 24(7), 693-705. http://dx.doi.org/10.1108/JPBM-04-2014-0541. http://dx.doi.org/10.1108/JPBM-04-2014-0...
; Sillanpää & Junnonen, 2012Sillanpää, E., & Junnonen, J. M. (2012). Factors affecting service innovations in FM service sector. Facilities, 30(11/12), 517-530. http://dx.doi.org/10.1108/02632771211252342. http://dx.doi.org/10.1108/02632771211252...
; Storey & Hughes, 2013Storey, C., & Hughes, M. (2013). The relative impact of culture, strategic orientation and capability on new service development performance. European Journal of Marketing, 47(5-6), 833-856. http://dx.doi.org/10.1108/03090561311306903. http://dx.doi.org/10.1108/03090561311306...
|
Innovativeness |
5 |
Chen et al., 2009Chen, J. S., Tsou, H. T., & Huang, A. Y. H. (2009). Service delivery innovation: antecedents and impact on firm performance. Journal of Service Research, 12(1), 36-55. http://dx.doi.org/10.1177/1094670509338619. http://dx.doi.org/10.1177/10946705093386...
; Dotzel et al., 2013Dotzel, T., Shankar, V., & Berry, L. L. (2013). Service innovativeness and firm value. JMR, Journal of Marketing Research, 50(2), 259-276. http://dx.doi.org/10.1509/jmr.10.0426. http://dx.doi.org/10.1509/jmr.10.0426...
; Panesar & Markeset, 2009Panesar, S. S., & Markeset, T. (2009). Industrial services innovation process: influencing factors–a case study. International Journal of Services Technology and Management, 11(1), 82-102. http://dx.doi.org/10.1504/IJSTM.2009.022383. http://dx.doi.org/10.1504/IJSTM.2009.022...
|
Proficiency in the Provision of Services |
4 |
Cheng & Krumwiede, 2017Cheng, C. C., & Krumwiede, D. (2017). What makes a manufacturing firm effective for service innovation? The role of intangible capital under strategic and environmental conditions. International Journal of Production Economics, 193, 113-122. http://dx.doi.org/10.1016/j.ijpe.2017.07.007. http://dx.doi.org/10.1016/j.ijpe.2017.07...
; Chuang & Lin, 2015Chuang, S. H., & Lin, H. N. (2015). Co-creating e-service innovations: Theory, practice, and impact on firm performance. International Journal of Information Management, 35(3), 277-291. http://dx.doi.org/10.1016/j.ijinfomgt.2015.01.002. http://dx.doi.org/10.1016/j.ijinfomgt.20...
; Indounas & Arvaniti, 2015Indounas, K., & Arvaniti, A. (2015). Success factors of new health-care services. Journal of Product and Brand Management, 24(7), 693-705. http://dx.doi.org/10.1108/JPBM-04-2014-0541. http://dx.doi.org/10.1108/JPBM-04-2014-0...
|
Innovation Management |
3 |
De Brentani, 1995bDe Brentani, U. (1995b). New industrial service development: scenarios for success and failure. Journal of Business Research, 32(2), 93-103. http://dx.doi.org/10.1016/0148-2963(93)00040-8. http://dx.doi.org/10.1016/0148-2963(93)0...
; Ottenbacher et al., 2006Ottenbacher, M. C., Shaw, V., & Lockwood, A. (2006). An investigation of the factors affecting innovation performance in chain and independent hotels. Journal of Quality Assurance in Hospitality & Tourism, 6(3-4), 113-128. http://dx.doi.org/10.1300/J162v06n03_07. http://dx.doi.org/10.1300/J162v06n03_07...
; Seegy et al., 2008Seegy, U., Gleich, R., Wald, A., Mudde, P., & Motwani, J. (2008). The management of service innovation: an empirical investigation. International Journal of Services and Operations Management, 4(6), 672-686. http://dx.doi.org/10.1504/IJSOM.2008.018722. http://dx.doi.org/10.1504/IJSOM.2008.018...
|
Resource and Capacity Construct (RES)
|
Human Capital |
28 |
Cheng et al., 2018Cheng, J. S., Xiang, Y., Sher, P. J., & Liu, C. W. (2018). Artistic intervention, intellectual capital, and service innovation: a case study of a Taiwan’s hotel. Service Business, 12(1), 169-201. http://dx.doi.org/10.1007/s11628-017-0342-9. http://dx.doi.org/10.1007/s11628-017-034...
; Divisekera & Nguyen, 2018Divisekera, S., & Nguyen, V. K. (2018). Determinants of innovation in tourism evidence from Australia. Tourism Management, 67, 157-167. http://dx.doi.org/10.1016/j.tourman.2018.01.010. http://dx.doi.org/10.1016/j.tourman.2018...
; Tuzovic et al., 2018Tuzovic, S., Wirtz, J., & Heracleous, L. (2018). How do innovators stay innovative? A longitudinal case analysis. Journal of Services Marketing, 32(1), 34-45. http://dx.doi.org/10.1108/JSM-02-2017-0052. http://dx.doi.org/10.1108/JSM-02-2017-00...
|
Investment in R&D |
11 |
Leiponen, 2012Leiponen, A. (2012). The benefits of R&D and breadth in innovation strategies: a comparison of Finnish service and manufacturing firms. Industrial and Corporate Change, 21(5), 1255-1281. http://dx.doi.org/10.1093/icc/dts022. http://dx.doi.org/10.1093/icc/dts022...
; Rong & Ming, 2014Rong, D., & Ming, X. (2014). Radical service innovation: influencing factors and mode selection. Asian Social Science, 10(18), 210. http://dx.doi.org/10.5539/ass.v10n18p210. http://dx.doi.org/10.5539/ass.v10n18p210...
; Suh & Kim, 2012Suh, Y., & Kim, M. S. (2012). Effects of SME collaboration on R&D in the service sector in open innovation. Innovation, 14(3), 349-362. http://dx.doi.org/10.5172/impp.2012.14.3.349. http://dx.doi.org/10.5172/impp.2012.14.3...
; Temel et al., 2013Temel, S., Mention, A. L., & Torkkeli, M. (2013). The impact of cooperation on firms’ innovation propensity in emerging economies. Journal of Technology Management & Innovation, 8(1), 54-64. http://dx.doi.org/10.4067/S0718-27242013000100006. http://dx.doi.org/10.4067/S0718-27242013...
|
Dynamic Capabilities |
10 |
Kindström et al., 2013Kindström, D., Kowalkowski, C., & Sandberg, E. (2013). Enabling service innovation: A dynamic capabilities approach. Journal of Business Research, 66(8), 1063-1073. http://dx.doi.org/10.1016/j.jbusres.2012.03.003. http://dx.doi.org/10.1016/j.jbusres.2012...
; Janssen et al., 2016Janssen, M. J., Castaldi, C., & Alexiev, A. (2016). Dynamic capabilities for service innovation: conceptualization and measurement. R & D Management, 46(4), 797-811. http://dx.doi.org/10.1111/radm.12147. http://dx.doi.org/10.1111/radm.12147...
|
Resource Availability |
8 |
Boukis, 2013Boukis, A. (2013). Identifying some internal S/F factors of NSD project performance. International Journal of Retail & Distribution Management, 41(7), 531-544. http://dx.doi.org/10.1108/IJRDM-05-2013-0099. http://dx.doi.org/10.1108/IJRDM-05-2013-...
; Ekingen et al., 2018Ekingen, E., Ekemen, M. A., Yildiz, A., & Korkmazer, F. (2018). The Effect of Intrapreneurship and Organizational Factors on the Innovation Performance in Hospital. Revista de Cercetare si Interventie Sociala, 62, 196-219.; Chester Goduscheit & Faullant, 2018Chester Goduscheit, R., & Faullant, R. (2018). Paths toward radical service innovation in manufacturing companies: A service‐dominant logic perspective. Journal of Product Innovation Management, 35(5), 701-719. http://dx.doi.org/10.1111/jpim.12461. http://dx.doi.org/10.1111/jpim.12461...
|
Marketing Capabilities |
4 |
Indounas & Arvaniti, 2015Indounas, K., & Arvaniti, A. (2015). Success factors of new health-care services. Journal of Product and Brand Management, 24(7), 693-705. http://dx.doi.org/10.1108/JPBM-04-2014-0541. http://dx.doi.org/10.1108/JPBM-04-2014-0...
; Pérez–Cabañero et al., 2015Pérez-Cabañero, C., Cruz-Ros, S., & González-Cruz, T. (2015). The contribution of dynamic marketing capabilities to service innovation and performance. International Journal of Business Environment, 7(1), 61-78. http://dx.doi.org/10.1504/IJBE.2015.065996. http://dx.doi.org/10.1504/IJBE.2015.0659...
; Tang, 2016Tang, T. W. (2016). Making innovation happen through building social capital and scanning environment. International Journal of Hospitality Management, 56, 56-65. http://dx.doi.org/10.1016/j.ijhm.2016.04.002. http://dx.doi.org/10.1016/j.ijhm.2016.04...
|
Social Capital |
3 |
Jian & Zhou, 2015Jian, Z., & Zhou, Y. (2015). Corporate social capital, market orientation, organizational learning and service innovation performance: an empirical survey in the Pearl river delta of China. Journal of Industrial Engineering and Management, 8(2), 303-321. http://dx.doi.org/10.3926/jiem.1318. http://dx.doi.org/10.3926/jiem.1318...
; Tang et al., 2015Tang, T. W., Wang, M. C. H., & Tang, Y. Y. (2015). Developing service innovation capability in the hotel industry. Service Business, 9(1), 97-113. http://dx.doi.org/10.1007/s11628-013-0220-z. http://dx.doi.org/10.1007/s11628-013-022...
; Tang, 2016Tang, T. W. (2016). Making innovation happen through building social capital and scanning environment. International Journal of Hospitality Management, 56, 56-65. http://dx.doi.org/10.1016/j.ijhm.2016.04.002. http://dx.doi.org/10.1016/j.ijhm.2016.04...
|
TEC Construct
|
Information Technology and Communication (ITC) |
25 |
Carroll, 2016Carroll, N. (2016). So that’s what the impact of IT innovation looks like? Examining the socio-technical dynamics of public service innovation. Journal of Enterprise Information Management, 29(5), 677-705. http://dx.doi.org/10.1108/JEIM-07-2014-0072. http://dx.doi.org/10.1108/JEIM-07-2014-0...
; Divisekera & Nguyen, 2018Divisekera, S., & Nguyen, V. K. (2018). Determinants of innovation in tourism evidence from Australia. Tourism Management, 67, 157-167. http://dx.doi.org/10.1016/j.tourman.2018.01.010. http://dx.doi.org/10.1016/j.tourman.2018...
; Kroh et al., 2018Kroh, J., Luetjen, H., Globocnik, D., & Schultz, C. (2018). Use and efficacy of information technology in innovation processes: the specific role of servitization. Journal of Product Innovation Management, 35(5), 720-741. http://dx.doi.org/10.1111/jpim.12445. http://dx.doi.org/10.1111/jpim.12445...
|
Technology |
24 |
Nieves & Diaz-Meneses, 2018Nieves, J., & Diaz-Meneses, G. (2018). Knowledge sources and innovation in the hotel industry. International Journal of Contemporary Hospitality Management, 30(6), 2537-2561. http://dx.doi.org/10.1108/IJCHM-07-2016-0341. http://dx.doi.org/10.1108/IJCHM-07-2016-...
; Ryu & Lee, 2018Ryu, H. S., & Lee, J. N. (2018). Understanding the role of technology in service innovation: comparison of three theoretical perspectives. Information & Management, 55(3), 294-307. http://dx.doi.org/10.1016/j.im.2017.08.003. http://dx.doi.org/10.1016/j.im.2017.08.0...
; Zhao et al., 2017Zhao, Y., Zhou, R., & Ci, Y. (2017). Factors influencing service innovation of MSNs in China: a theoretical and empirical research. Library Hi Tech, 35(3), 368-385. http://dx.doi.org/10.1108/LHT-09-2016-0106. http://dx.doi.org/10.1108/LHT-09-2016-01...
|
Digital Technologies |
4 |
Arvanitis et al., 2017Arvanitis, S., Kyriakou, N., & Loukis, E. N. (2017). Why do firms adopt cloud computing? A comparative analysis based on South and North Europe firm data. Telematics and Informatics, 34(7), 1322-1332. http://dx.doi.org/10.1016/j.tele.2016.05.013. http://dx.doi.org/10.1016/j.tele.2016.05...
; Chou et al., 2017Chou, C. Y., Chen, J. S., & Liu, Y. P. (2017). Inter-firm relational resources in cloud service adoption and their effect on service innovation. Service Industries Journal, 37(3-4), 256-276. http://dx.doi.org/10.1080/02642069.2017.1311869. http://dx.doi.org/10.1080/02642069.2017....
; Du et al., 2016Du, L., Huang, Q., Yeung, K., & Jian, Z. (2016). Improving Service Innovation Performance through the Big Data Management Closed Loop Competence in China Mobile. IJCSA, 13(1), 116-132.; |
External Factor Construct (EXT)
|
Market Competitiveness |
12 |
Divisekera & Nguyen, 2018Divisekera, S., & Nguyen, V. K. (2018). Determinants of innovation in tourism evidence from Australia. Tourism Management, 67, 157-167. http://dx.doi.org/10.1016/j.tourman.2018.01.010. http://dx.doi.org/10.1016/j.tourman.2018...
; Indounas & Arvaniti, 2015Indounas, K., & Arvaniti, A. (2015). Success factors of new health-care services. Journal of Product and Brand Management, 24(7), 693-705. http://dx.doi.org/10.1108/JPBM-04-2014-0541. http://dx.doi.org/10.1108/JPBM-04-2014-0...
; Zhao et al., 2017Zhao, Y., Zhou, R., & Ci, Y. (2017). Factors influencing service innovation of MSNs in China: a theoretical and empirical research. Library Hi Tech, 35(3), 368-385. http://dx.doi.org/10.1108/LHT-09-2016-0106. http://dx.doi.org/10.1108/LHT-09-2016-01...
|
Market Attractiveness |
6 |
Kuester et al., 2013Kuester, S., Schuhmacher, M. C., Gast, B., & Worgul, A. (2013). Sectoral heterogeneity in new service development: an exploratory study of service types and success factors. Journal of Product Innovation Management, 30(3), 533-544. http://dx.doi.org/10.1111/jpim.12005. http://dx.doi.org/10.1111/jpim.12005...
; Ottenbacher & Gnoth, 2005Ottenbacher, M. C., & Gnoth, J. (2005). How to develop successful hospitality innovation. The Cornell Hotel and Restaurant Administration Quarterly, 46(2), 205-222. http://dx.doi.org/10.1177/0010880404271097. http://dx.doi.org/10.1177/00108804042710...
; Ottenbacher et al., 2006Ottenbacher, M. C., Shaw, V., & Lockwood, A. (2006). An investigation of the factors affecting innovation performance in chain and independent hotels. Journal of Quality Assurance in Hospitality & Tourism, 6(3-4), 113-128. http://dx.doi.org/10.1300/J162v06n03_07. http://dx.doi.org/10.1300/J162v06n03_07...
|
Public Incentive Policies |
5 |
Barnett et al., 2011Barnett, J., Vasileiou, K., Djemil, F., Brooks, L., & Young, T. (2011). Understanding innovators’ experiences of barriers and facilitators in implementation and diffusion of healthcare service innovations: a qualitative study. BMC Health Services Research, 11(1), 342. http://dx.doi.org/10.1186/1472-6963-11-342. PMid:22176739. http://dx.doi.org/10.1186/1472-6963-11-3...
; Love et al., 2010Love, J. H., Roper, S., & Hewitt-Dundas, N. (2010). Service innovation, embeddedness and business performance: evidence from Northern Ireland. Regional Studies, 44(8), 983-1004. http://dx.doi.org/10.1080/00343400903401568. http://dx.doi.org/10.1080/00343400903401...
; Wu et al., 2010Wu, M. J., Lin, Y. F., Liu, F. M., & Hsiao, S. L. (2010). Overcoming service innovation bottlenecks using Web 2.0. Expert Systems with Applications, 37(11), 7373-7379. http://dx.doi.org/10.1016/j.eswa.2010.04.030. http://dx.doi.org/10.1016/j.eswa.2010.04...
; Zhao et al., 2017Zhao, Y., Zhou, R., & Ci, Y. (2017). Factors influencing service innovation of MSNs in China: a theoretical and empirical research. Library Hi Tech, 35(3), 368-385. http://dx.doi.org/10.1108/LHT-09-2016-0106. http://dx.doi.org/10.1108/LHT-09-2016-01...
|