Currently, great importance has been given to the quality of the public services offered to citizens. Proposals of management have emerged in private and public organizations, including educational institutions, as a differential for the improvement of services offered. Quality programs such as GESPÚBLICA have become an option for institutions interested in improving quality. The aim of this study is to determine which public Institutions of higher education have a quality program such as GESPÚBLICA implemented. The motivations and constraints (inhibitors) to join the program were also investigated. The motivational factors for found for adhesion to the programs are: improvement in the attendance; providing satisfaction; continuous improvement in the institutional management processes; bureaucratic culture reduction; management based on processes and information (facts) and better valuation, qualification of the servers; and efficient information management.. The inhibitor factors found are insufficient structure/resources for the program implementation; program's cost;, low qualification and advanced age of the servers; institutional inexperience with Quality Programs; excessive bureaucracy; lack of consolidated examples of the Program implementation in educational institutions.
Quality of public administration; Quality programs; Quality award; GESPÚBLICA; Public institutions of Higher Education
