Critical factors in project management: a case study in a big latin american world class company

The research described in this paper aimed to analyze the critical success factors (CSF) in project management in a large company. The CSF indicates the risk of not reaching the estimated ending results of projects. The qualitative and quantitative analysis described in this paper aimed to investigate the potential gains that can be obtained from understanding these factors. The data was collected by means of a survey administered to respondents involved with project activities. The respondents’ perception was analyzed with the purpose of both interpreting the performance related data and the importance assigned to the CSF evaluation criteria. The empirical results indicate that during the projects development, the activities of monitoring such factors in a timely manner may be possible to prevent the emergence of problems or minimize their negatives effects. Furthermore, it was observed the importance of ongoing monitoring of business processes in order to (1) better understand the activities undertaken in order to identify potential and actual problems, (2) perform corrections in the dynamics of these processes, and (3) propose changes in the methods and tools applied to project management.

Project Management; Critical Success Factors; Management and Risk Analysis; Innovation in Project; Large Latin American Company