Abstract
This study aimed the development of an IT Balanced Scorecard based on dynamic systems approach – IT DBSC. The research strategy was a single case study about the process of IT strategic management with the use of the BSC in the Brazilian Army’s Telematics System (SisTEx), through qualitative and a quantitative modeling. We performed a BSC document analysis and strategic maps of SisTEx's military units, as the researcher participative observer and confirmatory simulation on proof context. The results sustained the established study propositions, according to causal and effect relationships and delay times considered between strategic objectives, which allowed the simulation of the proposed model.
Keywords:
Balanced Scorecard; IT Governance; System dynamics; Dynamics Balanced Scorecard; IT Dynamic Balanced Scorecard