The impact of information technology on supply chain management: a multiple case study

Supply Chain Management (SCM) is recognized as an important area for innovation and investment in Information Technology (IT). IT investments continue being a central strategic issue for companies seeking to gain competitive advantage in a dynamic environment, even though the impact of such investments may not be fully understood. The objective of this research was to identify and analyze the impacts of IT in the process of SCM and to validate the set of selected variables found in the Information Systems (IS) literature. Research based on a multiple case study was conducted in Metal Mechanical, Petrochemical and Retail organizations. The interviews with executives highlighted the strategic importance that IT plays in the process of Supply Chain Management. The findings reveal the positive impacts of IT in the set of selected strategic variables.

Information technology; Supply chain management; IT Impact