Costs (C1)
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The ISO standards do not mention the amounts to be charged by a related advice to its services. Sad that, this criterion is based on the average value of services (US$) charged by the consultants. |
Price of the consultancy for 12 months (R$ 000’s -Brazilian currency) |
Limit-Criterion (q) |
Payment methods (C2)
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There is no mention in any ISO standard on the payment methods practiced by consultants. Mentioned that, this criterion is based on the forms of payment that consultation takes. Since the payment in cash, to the greatest number of installments. |
Likert scale: 1-payment at sight 2-two instalments 3-between three and six instalments 4-beteween seven and ten instalments 5- twelve instalments PS.: Consultancy process with duration of 12 months. |
Usual Criterion |
Contract condicion (C3)
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According to item 5.2 of NBR ISO 10019 (ABNT, 2007Associação Brasileira de Normas Técnicas – ABNT. (2007). NBR ISO 10019: diretrizes para a seleção de consultores de SGQ e uso de seus serviços. Rio de Janeiro.), it is important that the consultant provide the organization a contract that clearly defines the scope of their work, including results, realistic data and provide cost-effective for the organization. When concluding a contract, must include the following activities. a) - establish agreed contract objectives that are specific, measurable, achievable, realistic and time-bound; b) - to establish a detailed contract plan with milestones and cominados results; c) - to communicate the plan to all stakeholders; d) - to identify the training needs of employees so that they can conduct the assessment, maintenance and continuous improvement of the QMS; e) - implement the plan; f) - monitor and evaluate the effectiveness of the plan and implement unscheduled actions, as appropriate; g) - to ensure that the agreed milestones are met or redefined; h) - defining a process to approve the contract results. |
Likert scale: Does consultancy offer the contract mentioned conditions? 5- Fully 4- Satisfactorily 3- Little satisfactorily 2- unsatisfactorily 1- It provides Obs .This criterion shall be demonstrated by providing the consultancy contract, which will be detailed all legal papers and procedures. |
Usual Criterion |
Consultant References (C4)
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According to the item B.2, Annex B of ISO 10019 (ABNT, 2007Associação Brasileira de Normas Técnicas – ABNT. (2007). NBR ISO 10019: diretrizes para a seleção de consultores de SGQ e uso de seus serviços. Rio de Janeiro.), the evaluation of the consultant's references should be based on an examination of objective evidence that includes: a) - references to previous work; b) - publication of books and articles that address quality management; c) - references on professional ethics; d) - QMS documentation developed by the consultant; e) - interviews with organizations that have used the services of the consultant; f) - Works of the time period in which the consultant has acquired professional experience; g) - experience with knowledge of similar organizations; h) - certifications and consultant's professional qualifications; i) - interviews with the consultant to assess their competence |
Likert Scale Does the evaluation of the consultant's references meet the specifications of the standard? 5- Fully 4- Satisfactorily 3- Little satisfactorily 2- unsatisfactorily 1- No reply Obs: This criterion will be proven by providing third party information (network). As well as copies of previous clients certifications. Declaration of working time and experience of the consultant and qualification certificates and professional development. |
Usual Criterion |
Specific Knowledge of Organization Business (C5)
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It is essential that the consultant has the expertise of the organization. The ISO 10019 (ABNT, 2007Associação Brasileira de Normas Técnicas – ABNT. (2007). NBR ISO 10019: diretrizes para a seleção de consultores de SGQ e uso de seus serviços. Rio de Janeiro.), item 4.2.5, provides the knowledge and skills that a QMS consultant should have for the organization, the following items: 4.2.5.1 statutory requirements and regulators; 4.2.5.2 Product requirements, process and organizational; 4.2.5.3 management practices. |
Likert Scale Does Consultancy present the organization's specific knowledge about a QMS cited in the standard? 5- Fully 4- Satisfactorily 3- Little satisfactorily 2- unsatisfactorily 1- It has Obs. This criterion will be proven by providing the consultancy copies of certifications and declarations of previous work with customers of the same organization of business. |
Usual Criterion |
Disclosed expertise in Consultancy area (C6)
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According to item 4.2.4 of ISO 10019 (ABNT, 2007Associação Brasileira de Normas Técnicas – ABNT. (2007). NBR ISO 10019: diretrizes para a seleção de consultores de SGQ e uso de seus serviços. Rio de Janeiro.), the consultants should have specific knowledge and skills for quality management. The item 4.2.4.1 inform the relevant rules that a QMS consultant should be able to understand and apply in organizations, they are: -ABNT ISO 9000, Quality management systems - Fundamentals and vocabulary; -ABNT ISO 9001, Quality management systems - Requirements; -ABNT ISO 9004 - Quality management systems - Guidelines for performance improvement; -ABNT ISO 19011 - Guidelines for audits of the quality management system and / or environmental; - And all the standards necessary to support the consultants should also be known by the consultants. |
Likert Scale Does consultants have the specific knowledge and skills of standards for quality management necessary for the realization of the consultancy? 5- Fully 4- Satisfactorily 3- Little satisfactorily 2- unsatisfactorily 1- They have not Obs: This criterion will be proven by providing the consultancy copies of previous clients certifications regarding the standards included in the criteria. |
Usual Criterion |
Aggregation of knowledge (C7)
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The consultants should have the ability to aggregate knowledge and skills related to quality management, methodologies and techniques. As well as being able to apply them appropriately. According to item 4.2.4.3 of ISO 10019, the knowledge are: a) quality management -Principles; b) Tools and techniques for continuous improvement; c) Technical appropriate statistics; d) Techniques and audit methodologies; e) Principles on economic aspects of quality; f) Techniques for teamwork; g) PDCA Methodology; h Policy identification methodology; i) process mapping techniques; j) Techniques for troubleshooting; k) Techniques for monitoring customer / employee satisfaction; l) - Techniques to give or suggest ideas in free debate. |
Obs: This criterion will be proven by providing the consultancy statements of previous work that comtemplaram the knowledge and skills required by criterion, as well as certificates and professional development of statements of consultants. |
Usual Criterion
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