The purpose of this inquiry was to evaluate the quality of the assistance provided in a family health nucleus focusing on user satisfaction with soft technologies. It also aimed at analyzing those aspects of this assistance producing satisfaction and dissatisfaction in relation to bond, accountability, resolution, expectations, relationships, comfort and access, as well as eliciting recommendations for local interventions.Following an overall characterization of the target population, research subjects were selected. Data were collected in semi-structured interviews. The approach was qualitative, and the data were organized through the Collective Subject Discourse method. The analysis revealed the importance attributed by service users to soft technologies, but also the need to reduce the waiting time for visits and referrals, as well as to secure access to drugs and to dental care in the service itself. These factors generated great dissatisfaction among users.
Consumer evaluation; Consumer satisfaction; Family health