Abstract:
The increased complexity of organizational contexts in the end of the 20th centurv and beginning of the 21st century has resulted in the increment of the variables number to be considered during a performance evaluation. Therefore, many professionals began to search methods that would enable the simultaneous analvsis of multiple criteria. Thus, this paper has investigated the application of a multicriteria approach to evaluate the performance in the development of subsvstems during the development of complex products, by using the PROMETHEE GDSS and the GAIA methods. To achieve this objective, a study on the ITA-SAT satellite project wasperformed, in which a perception analvsis of the members of the project regarding the development of each subsvstem was carried out. Once these perceptions were captured, the proposed approach was used to identify subsvstems with less satisfactorvperformances. Finally, the results were analyzed and brought to discussion at a meeting with managers and project members with a feedback to the conclusions of this study.
Keywords:
PROMETHEE GDSS; GAIA; ITA-SAT Satellite