Escalation stickins with an ailing project beyond rational justifications. This happens because in the face of negative feedback, decision makers are strangled between whether to stick with or quit the dying project. Environmental uncertainty has been identified as the root cause of the escalatory behavior. This uncertainty emanates from several sources relating to individual, group, organization and broader environmental factors. This paper argues the premise that effective communication can help create an environment whereby workforce can develop an organized action thereby distributing the responsibility across the whole workforce and not the individuals - leading to the possible reduction of escalatory behavior in IT projects.
IT Projects; Escalatory Behavior; Causes; Tactics; Uncertainty Reduction; Effective Communication; De-Escalation
