FORMAL ELEMENTS FOR CO-CREATION OF VALUE IN INFORMATION SERVICES

ABSTRACT

The objective is to identify processes/elements of co-creation of value in information services from the perspective of librarians and users of law libraries. It is justified by the lack of studies that address formal elements for understandings to promote the co-creation of value in these Information Units (UI). It is characterized as a qualitative and exploratory research. Bibliographical research was used, whose investigation procedure was the semi-structured interview. As a result, elements/processes of co-creation of value in informational services investigated in legal libraries of Public Prosecutions in Brazil were identified. Knowing the elements of co-creation of value from the point of view of the library and the user, is having the possibility of building instruments that allow the management of these findings.

Keywords:
Co-creation of Value; Information Services; User Study; Legal Library