Knowledge spiral in knowledge management frameworks: the case of two organizations in Portugal

This research goal is to analyze how knowledge management implementation framework contemplates the knowledge spiral. The research method adopted was an exploratory multiple case study in two Portugal organizations. The main result is: frameworks focus on the aspects related with the implementation condition (support of high administration, culture, etc.), instead of knowledge spiral. One organization focus on the externalization, and the other organization has an equilibrium among externalization, combination, socialization, internalization.

Knowledge management; Knowledge spiral