This paper describes the development of a system to support decision making covering issues related to the knowledge, the strategies used in businesses and the use of the technique of case-based reasoning. The Artificial Intelligence achieved the challenge to become the knowledge part of the organizational culture. Case study was conducted to provide detailed analysis of the results. Models were used to make this application differentiated: linear band of interest for each attribute; symmetric similarity matrix and table to definition of attributes values. The results show significant improvement in the accuracy of the information in real time to decision making.
Knowledge Management; strategic planning; intellectual capital; case-based reasoning technique
