This work shows the results of mapping of some practices applied for the promotion of organizational learning. It registers the possibility of originating the process of learning from one's own experiences as well as from others' when the focus group technique is adopted to facilitate the formation of "communities of practice". It is characterized as a multiple case study in information units, based on interviews and observation of librarians. It was concluded that shared experiences can build collective learning knowledge and identity.
Organizational learning; Focal group; Information units; Community of practice
